Apptad - IT Networking Support Engineer – Contract Management

Job Title : IT Networking Support Engineer Contract Management

Location : San Clara, CA - (Onsite)

Position Summary

The IT Support Engineer will provide on site infrastructure support for semiconductor manufacturing operations across North and South America . The role serves as the primary IT contact for factory stakeholders, coordinating closely with global IT teams (network, compute, storage, applications) and overseeing third party IT service providers. The engineer ensures stable, secure, and efficient 24 / 7 factory IT operations.

Role Notes

Semiconductor manufacturing environment; MES or shop floor system experience is helpful.

This is not a desktop support, software developer, or Windows admin only role.

Position is ~20% hands on ; ~80% work is executed by factory IT teams (e.g., Foxconn IT).

Direct hands on involvement primarily during initial setups or critical escalations.

Key Responsibilities

Serve as the on site IT focal point for factory personnel and coordinate with remote / global IT teams across multiple domains.

Oversee and manage third party IT support staff, ensuring compliance with IT policies and factory safety standards.

Handle urgent tier 3 escalations involving network, servers, client systems, and production tools.

Support daily operational tasks, including :

User provisioning

Hardware / software deployment

Patch management

Incident troubleshooting and resolution

Perform basic network diagnostics (TCP / IP, DNS, DHCP, routing) and escalate to specialized teams when required.

Support Windows and Linux / Unix servers, ensuring stability, performance, and security.

Participate in security initiatives such as endpoint protection, vulnerability management, and system hardening.

Assist with IT asset management, documentation, and audit readiness for factory systems.

Coordinate with global teams to maintain MES, ERP, and other factory-critical applications.

Qualifications

Bachelor's degree in IT, Computer Science, Engineering, or equivalent hands on experience.

3 5 years of IT support or system administration experience in manufacturing or high tech environments.

Strong understanding of networking fundamentals (TCP / IP, DNS, DHCP, routing, switching).

Experience with Windows and Linux administration, scripting, troubleshooting, and performance tuning.

Familiarity with endpoint security tools, patch management, and hardening best practices.

Experience managing and coordinating with third party IT service providers.

Strong communication skills; able to work with both IT and non IT personnel.

Ability to work independently in a fast paced, production sensitive environment.

Experience with ITSM systems such as ServiceNow.

Knowledge of MES / ERP or factory application systems is a plus.

Technical Skills

40% : Networking - LAN / WAN, cabling, firewall, TCP / IP routing.

20% : Server, virtualization, storage, and Windows / Linux OS.

20% : Security and audit knowledge.

Soft Skills

Ability to lead and coordinate remote / third party IT teams.

Energetic, proactive, strong "can do" attitude; effective with IT and non IT users.