Guest Services

Job Description:

We are looking for a friendly person with guest services experience in the food service industry to join our team!

You are passionate about creating exceptional guest experiences through good, quality food and service. With previous experience, you are able to manage multiple priorities and contribute to a friendly and productive team atmosphere.

As a member of Huey Magoos restaurant operating team, our Guest Services team are responsible for quick, efficient, sincere guest service with a positive and pleasant attitude. This position will take orders, suggestive sell, deliver food, receive payment and accurately count back change. Additional duties include ensuring the FOH, including workstations, counters, drink and condiment stations, dining rooms, and restrooms are clean and orderly at all times.

Cash tips daily and credit tips applied to weekly pay.

Responsibilities:

• Hospitality: Creates an emotional bond with the guest by making a connection with them. Recognizes opportunities to exceed a guests expectations, regardless of the circumstance. Displays an energetic and caring attitude just as you would for a guest in your own home. They will remember this and it will lead to repeat visits. This type of interaction with the guest applies in the restaurant or on the phone.
• Proper Image: Maintains professionalism in personal appearance, conduct, and in the completion of duties by adhering to all of Huey Magoos policies and procedures. Most importantly, you are the face of our restaurant as you interact with our guests.
• Cash Accountability: Ensures all cash and credit cards payments are collected and secured in the prescribed procedures.
• Menu: Maintains a thorough knowledge of all menu items, prices, sales techniques, and ordering procedures. Responds to guest feedback with appropriate urgency and professionalism.
• Food Quality and Presentation: Double-checks orders, boxes and plates to confirm all food items are prepared accurately according to guest checks. Maintain quality in appearance and presentation according to system standards.
• Marketing and Promotions: Assists and implements marketing strategies as directed by the company in the restaurant as well as off-site promotions.
• Cleanliness: Maintains appearance and stock of the condiment area, drink station, and takeout counter. Completes all assigned side work duties. Responsible for the general cleanliness and appearance of work area, trash removal, dining room and restrooms before, during and at the end of shift.
• Safety Practice: Adheres to established safety rules to ensure customer and employee safety. Maintains alertness to assist in the event of an accident or emergency.

Qualifications:

• High School Diploma or higher preferred
• Previous cashier experience in a fast casual restaurant environment preferred
• Ability to efficiently operate point-of-sale system to accurately enter orders and collect cash, make change and process credit payments.
• Effective interpersonal skills required.
• Must be able to read, write and communicate effectively in English; Multi-lingual a plus.
• Ability to work standing for 8+ hours

Complete our short application today!