Clinical Laboratory Client Specialist

Join Our Team as a Clinical Laboratory Client Specialist – Make a Difference in Patient Care!

Are you passionate about delivering exceptional customer service in a clinical setting? Do you thrive in a fast-paced environment where attention to detail and effective communication are paramount? We are seeking a dedicated Clinical Laboratory Client Specialist to serve as a vital link between our laboratory and our valued clients in St. Louis, MO.

This onsite contract-to-hire role offers an exciting opportunity to ensure smooth operations, accurate result reporting, and outstanding customer satisfaction—key to supporting superior healthcare outcomes. The pay rate ranges from $34 to $38 per hour, based on experience and qualifications.

What You’ll Do:

• Manage client registration, test ordering, cancellations, and specimen processing with precision and professionalism.
• Address client inquiries promptly via phone, providing compassionate support and clear explanations of testing processes.
• Verify specimen data against requisitions and ensure labeling accuracy.
• Report test results in accordance with established protocols, maintaining confidentiality and compliance.
• Collaborate with team members on process improvement initiatives and system integrations.
• Uphold OSHA, federal, and state regulatory standards, contributing to a safe and compliant work environment.
• Build strong relationships with clients and internal teams, fostering trust and ongoing partnership.
• Assist in training new staff to uphold excellent service standards.

What You Bring:

• Minimum of three years of customer service experience in a medical or clinical laboratory environment.
• Proficiency in Microsoft Office Suite.
• Exceptional multitasking skills with a keen eye for detail.
• Empathetic, frontline support skills with excellent telephone etiquette.
• Strong verbal and written communication abilities.
• Demonstrated work ethic, self-motivation, and a team-oriented attitude.
• Ability to maintain professionalism and composure in high-pressure situations.

Nice to Have:

• Experience with Laboratory Information Systems (LIS).
• Knowledge of laboratory safety and regulatory standards beyond OSHA.
• Additional language skills or customer support certifications.

Preferred Education and Experience:

• Associate degree required; a Bachelor’s degree or higher is preferred.
• Experience in client relations, healthcare settings, or laboratory processes is highly desirable.

Other Requirements:

• This role is based in St. Louis, MO, and requires on-site presence.
• Ability to comply with all laboratory safety standards and regulatory requirements.

If you are eager to be a key part of a dynamic team dedicated to excellence in laboratory services and patient care, we want to hear from you. This contract-to-hire opportunity offers competitive pay and room for growth—apply today and take the next step in your career to make a meaningful impact where it matters most!