Quality Assurance Manager - Housekeeping - Aria

Quality Assurance Housekeeping Manager

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As the Quality Assurance Housekeeping Manager at Aria, you'll ensure every guest room meets our highest standards of luxury, cleanliness, and presentation before check-in. With a sharp eye for detail, you'll inspect completed rooms, identify and correct any deficiencies, and uphold Aria's commitment to flawless quality.

Working closely with housekeeping teams, you'll reinforce brand standards, maintain consistency across all rooms, and drive continuous improvement to deliver the exceptional experience our guests expect.

The day-to-day :

• Oversee and ensure the smooth operation of assigned area
• Supervise, train, direct, and assist all employees assigned to the area
• Distribute workload fairly and evenly to those assigned to the station
• Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons
• Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly
• Perform daily written guest room inspections in accordance with department standards
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas
• Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper
• Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service

The ideal candidate :

The perks & benefits :

Are you ready to JOIN THE SHOW? Apply today!