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Office Growth Manager (Bi-lingual)
Office Growth Manager (Bi-lingual)SBS Services Group (SSG) • San Diego, CA, US
Office Growth Manager (Bi-lingual)

Office Growth Manager (Bi-lingual)

SBS Services Group (SSG) • San Diego, CA, US
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  • [job_card.full_time]
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Job Description

Job Description

Benefits :

  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Training & development
  • Dental insurance
  • Health insurance
  • Vision insurance
  • 401(k)

COMPENSATION :

  • $20 / hour for 32-40 hours / week
  • Monthly Commissions on new Unit-Franchise sales

    • BENEFITS & PERKS :

  • Generous Paid Time Off (Vacation, Sick, Holiday, Bereavement, FMLA, Parental Leave)
  • Comprehensive Health, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Growth and Professional Development Opportunities

    • Why Join Stratus?

    At Stratus Building Solutions , were not just offering a job - were inviting you to join a community of innovators and collaborators passionate about sustainability and excellence.

    As the #1 fastest-growing green commercial cleaning franchise three years in a row (Entrepreneur Magazine) , were transforming an industry through sustainable practices, cutting-edge technology, and exceptional service.

    When you join Stratus, youll thrive in a supportive, growth-focused culture where your development is as important as our success. Together, were making a real impact on businesses, communities, and the environment.

    Role Summary

    Are you a bilingual (English & Spanish) professional who thrives on building strong partnerships and empowering others to succeed? As an Office Growth Manager , youll play a pivotal role in driving regional growth, supporting franchisee success, and ensuring smooth daily operations. Reporting to the Regional Director, youll balance administrative leadership, franchise development, marketing execution, and customer service - all while helping Stratus offices and franchise owners grow and thrive.

    Responsibilities :

    1. Franchise Sales & Development

  • Conduct 810 professional franchise opportunity presentations per month , ensuring all decision-makers are included.
  • Manage the disclosure and closing process accurately and in compliance with company standards.
  • Achieve a minimum of 2 new franchise agreements closed per month .
  • Enter and maintain all leads, presentations, and outcomes in CRM within 24 hours .
  • Collaborate with the Regional Director on lead tracking, strategy, and conversion goals.

    • 2. Administration & Compliance

  • Process account-related items (new accounts, credits, transfers, cancellations, UF supply invoices) promptly.
  • Monitor franchisee insurance renewals and maintain compliance.
  • Manage and organize all digital and physical records for clients and franchisees.
  • Support background checks, onboarding documents, and corporate reporting needs.

    • 3. Financial Accountability

  • Review franchisee statements monthly to ensure timely client payments.
  • Collaborate with accounting to resolve overdue or irregular accounts.
  • Communicate proactively with franchisees regarding outstanding balances.

    • 4. Supplies & Resource Management

  • Manage inventory for uniforms, chemicals, and starter kits.
  • Oversee office supply needs to ensure seamless day-to-day operations.

    • 5. Marketing & Brand Presence

  • Publish at least 2 social media posts per week (1 franchise opportunity + 1 cleaning service).
  • Request and track client and franchisee reviews, maintaining brand reputation.
  • Support regional marketing campaigns, trade shows, and community events.
  • Track engagement metrics and deliver monthly marketing updates to the Regional Director.

    • 6. Customer Service & Front Desk

  • Answer all incoming calls using approved scripts, ensuring every lead is documented and routed properly.
  • Schedule and confirm service or franchise appointments.
  • Provide a professional, welcoming first impression to all visitors and callers.
  • Conduct monthly remote account inspections as assigned by leadership.

    • 7. Training & Development Support

  • Ensure all new franchisees complete Phase 1 training within 30 days and are enrolled in the LMS.
  • Track training completion and escalate gaps as needed.
  • Support onboarding by ensuring all checklists and documentation are completed accurately.

    • 8. Communication & Collaboration

  • Act as the communication hub between Regional Director, Operations, Sales, and Accounting.
  • Participate in weekly collaboration calls and office meetings, sharing best practices and insights.
  • Maintain proactive communication with franchisees and clients to support retention and satisfaction.

    • Performance Expectations

  • Consistently meet franchise sales and presentation targets.
  • Maintain CRM accuracy and timely updates.
  • Ensure compliance with all training and insurance requirements.
  • Contribute actively to local marketing and brand-building initiatives.
  • Demonstrate professionalism, accountability, and solution-oriented leadership in all interactions.

    • Qualifications

  • Bi-lingual - fluent in both English and Spanish.
  • Previous experience in sales growth, administration, and operations .
  • Strong organizational, interpersonal, and communication skills.
  • Proficiency in CRM systems, Google Workspace, and social media platforms.
  • Ability to manage multiple priorities with accuracy and professionalism.
  • Customer service mindset and passion for helping others succeed.

    • Preferred Skills :

  • A proactive, solutions-oriented mindset
  • Familiarity with Microsoft Office, HubSpot, LinkedIn

    • Your Impact Starts Here :

    At Stratus, youll do more than just work youll shape the future of franchise success. Ready to build your career with a company thats making a difference? Apply today and take the first step toward an exciting new chapter with Stratus Building Solutions!

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