Sr Associate, Client Support Operations

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Role :

Grade Level (for internal use) :

08

About the Role :

The Team :

BigDough

Solutions provides an ecosystem of data and software solutions which

increase the value of the interactions between

nstitutional

nvestors

broker

dealers

and research providers. Whether it is

facilitating

corporate

access

roadshows

conferences

access to analysts

or the

distribution of research, our CRM and Events applications connect

all

the stakeholders.

Our comprehensive institutional investor contact and

holdings

data is relied upon daily by thousands of professionals across the capital markets industry for prospecting and for

providing

key insights to help better service their clients. We have a broad and diverse customer base, including some of the world's largest

financial institutions

Responsibilities and Impact :

We are seeking a Product Consultant to join our dynamic and global

Client Engagement

team

Client Engagement

is a critical function within the

business

, responsible for managing all non-commercial aspects of client relationships.

The team ensures

a successful customer journey

by

driv

ing

adoption

retention

and

growth

and

we play a key role in executing the

strategic

objectives

of the business.

As a Product Consultant, y

ou will become a subject matter expert in

the

BigDough

Solutions

product suite while managing a portfolio of clients.

You will develop your

relationship

management

skills and industry knowledge to

help your clients

maximize value from our market-leading data and

software

solutions. Early responsibility and exposure to

different types

of

client

will prepare you for

a senior role within the team, or

for other

career opportunities within

the

company,

such as s

ales,

roduct

evelopment,

or p

roduct

trategy.

Key responsibilities will include the following :

Act

as the day-to-day account manager for a portfolio of clients using

BigDough

Solutions products, leading all non-commercial relationship management aspects.

Maintain regular communication with clients

by email,

phone

and virtual / face-to-face meetings. B

uild

relationships with key contacts

and influencers

• . Educate clients about our data and solutions to increase usage and

identify

upsell opportunities.

Develop and

maintain

expertise

in the

BigDough

Solutions product suite, continuously learning about new enhancements and offerings

and how they relate to different clients and user personas. Work with

the

roduct

Development

team to communicate

details of new releases, tailoring outreach to your clients.

Provide

product

training

to end users, either

on-site or virtually

, and demo upcoming new features and enhancements.

Monitor client health

together with

the Client Engagement lead and the Revenue /

ccount

anagement organization. Assess product usage metrics and

provide

qualitative insights into

the drivers of clients' businesses and their product

satisfaction

Document client interactions

and share client intel and product feedback with internal stakeholders

Partner with the Client

Support team

to ensure

timely

and effective product support for end users.

ollaborate

with the Client Engagement and Client

Support

leads

to execute ad hoc projects

Support product demonstrations for prospective clients.

Compensation / Benefits Information

S&P Global

states

that the

anticipated

base salary range for this position is $

48,508.00

to $67,000.00. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training,

licenses

and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive

additional

S&P Global benefits. For more information on the benefits we provide to our employees, please click

here

What

e're

ooking

or

Basic Required Qualifications :

Education : Bachelor's degree at minimum

Minimum 2 years'

experience in a client-facing role (account management, sales, client operations, end user support or similar) - ideally within the financial markets and / or data / software industry

Strong interest in financial markets,

data

and technology

Excellent verbal and written communication skills

A positive, proactive attitude with the ability to work independently and collaboratively in teams

Goal and action orientated, with

ability

to organize, multi-task and prioritize in a fast-paced environment

Additional Preferred Qualifications :

Bachelor's degree in

a discipline r

elated to financial markets, data or technology

Right to Work Requirements :

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

www.spglobal.com / marketintelligence

What's In It For

You?

Our Mission :

Advancing Essential Intelligence.

Our People :

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit : https : / / spgbenefits.com / benefit-summaries

Global Hiring and Opportunity at S&P Global :

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert :

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to :

EEO.Compliance@spglobal.com

and your request will be forwarded to the appropriate person.

US Candidates Only :

The EEO is the Law Poster

http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf

describes discrimination protections under federal law.

Pay Transparency Nondiscrimination Provision -

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay-transp_%20English_formattedESQA508c.pdf

OPRTON203 - Entry Professional (EEO Job Group)]]>