Program Manager, Learning Experience & Development

Program Manager, Learning Experience & Development

Using deep expertise in adult learning & development (L&D) theory and programs, the Program Manager, Learning Experience & Development meaningfully contributes to the design and advancement of a comprehensive corporate L&D strategy for UNS Energy in support of a highly qualified talent pipeline that grows with the business. Leads and project manages the implementation of learning solutions and strategies. Facilitates practical learning content with various stakeholders across the organization. Partners with the Human Resources, culture teams and stakeholders across the organization to source, build and deliver high quality development programs aligned with business strategy and culture.

Strategy :

• Contributes to the design and advancement of a comprehensive corporate L&D strategy, including idea generation, planning, drafting, documentation, and presentation activities; includes contributing to the creation of a leadership development framework aligned with Company values, Culture of Excellence, leadership competencies, succession and workforce planning programs.
• Develops and implements distinct learning pathways for employee and leader development, ensuring that these pathways are informed by the science of adult learning and provide a variety of learning environments and delivery methods as needed (e.g., live, instructor-led, virtual, hybrid, e-learning and blended learning).
• Executes on-going business needs analysis and leverages enterprise data sources to align learning program recommendations with organizational strategy and business priorities.
• Leads a standardized intake process for learning requests; communicates effective expectations with customers and prioritizes work according to set criteria.
• Builds understanding with key stakeholders about corporate L&D programs, while estimating, tracking and driving return on investment (ROI); partners with HRBP's and key stakeholders to achieve adoption and utilization of programs through effective internal marketing and communication practices.
• Partners with Talent Development leadership to define strategic roadmaps aligned with culture and strategy that mature L&D programs over time, including investments and resources required to maintain effectiveness.
• Curates the learning experience and creates strategic synergies in learning and development solutions that intentionally advance UNS Culture of Excellence, UNS Values and leadership competencies in synergistic ways

Learning Design & Delivery :

Tracking, Reporting & Technology :

Team Contribution & Collaboration :

Partners with or requests assistance from the HR Solutions Center (HRSC) for transactional support services in alignment with their scope of responsibility.

Responds to assigned escalated tickets from the HRSC according to service level agreement standards; prioritizes the employee experience and escalates as appropriate.

Performs personal administrative tasks (e.g., travel arrangements, pro cards, expense reports), calendaring, vendor management, and assigned administrative responsibilities.

Partners with or requests assistance from the HR Systems & Analytics team for HR systems support, data and reporting needs in alignment with their scope of responsibility.

Contributes to the design, development, documentation, and continuous improvement of Talent Development and HR processes and procedures; adheres to approved processes and quality standards.

Leads or assists with Talent Development and HR initiatives, programs / processes and special projects, as assigned.

This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills & Abilities :

Pay Rate : Competitive salary based on a combination of skills and experience.

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

California Job Applicants - click here to see our Job Applicant Privacy Notice.