Patient Financial Services Rep III- Medical Transportation / EMS

Patient Financial Services Representative III

Fairview is looking for a Patient Financial Services Representative III to join our team at our Midway location in St. Paul, MN. This position is approved for 80 hours every two weeks and is benefit eligible. This is an ON SITE position at our Midway corporate location. This position is responsible for billing and collection of accounts receivable for inpatient and outpatient accounts, ensures expected payment is collected and accounts are fully resolved, and resolves complex customer service issues. This position understands the importance of evaluating and securing all appropriate financial resources for patients to ensure proper adjudication. This department is responsible for ensuring accurate patient registration, insurance verification, and correct billing practices across multiple systems. Team members research and update patient demographics, code medical services, apply appropriate charges, and resolve account concerns through detailed follow-up and communication. They work directly with patients, payers, and vendors to address insurance issues, process denials, manage credits or refunds, and explain patient financial responsibilities. The department also assists uninsured patients, identifies financial assistance opportunities, and coordinates with external agencies for bad debt and collection processes. Overall, they ensure timely, accurate, and compliant billing and account resolution to support the patient financial experience.

Responsibilities :

• Intentional prevention of untimely revenue shortfalls.
• Completion of daily work assignments timely.
• Performance of the best practice routine.
• Proactively looking for continuous process improvements.
• Accelerating business outcomes.
• Understanding revenue cycle.
• Contacting payers via portal or provider service center.
• Processing external correspondence.
• Ensuring internal correspondence is communicated clearly.
• Verification of insurance and / or patient demographics.
• Understanding expected payment amounts.
• Educating patients and / or guarantors.
• Compliance with all relevant laws, regulations, payer and internal policies.
• Processing accounts through multiple workflows.
• Working accounts requiring more attention to detail.
• Advanced knowledge of team procedures.
• Making appropriate contacts with payers.
• Utilizing knowledge of multiple systems.
• In-depth investigation and resolution of complex accounts.
• Utilizing public speaking skills.
• Assigning complex responsibilities / projects.
• Acting as a key resource to the team.
• Responsible for detailed analysis and processing of correspondence.
• Maintaining, complying, and sharing knowledge of all relevant laws.
• Extensive knowledge of other areas within the department.

Required Qualifications :

Preferred Qualifications :

Benefit Overview :

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information.

Compensation Disclaimer :

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement :

EEO / Vet / Disabled : All qualified applicants will receive consideration without regard to any lawfully protected status.