Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • The Villages, FL, US
Associate Team Leader

Associate Team Leader

H&R Block • The Villages, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates

    • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher

    • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

    • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #9179

    [job_alerts.create_a_job]

    Associate Team Leader • The Villages, FL, US

    [internal_linking.similar_jobs]
    Sales Associate

    Sales Associate

    THE PAPER STORE • The Villages, FL, US
    [job_card.full_time]
    The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs.Our mission is to share our passion for The Paper Store with each customer, during e...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Ocklawaha, Florida, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Manager - S12042

    Shift Manager - S12042

    TICE Florida Chicken Holdings LLC • Belleview, FL, US
    [job_card.full_time]
    What's life like working at.As a Shift Manager, you'll lead by example in our dynamic fast-paced environment to ensure our restaurants are welcoming, fun, efficient, and successful.What wil...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Associate

    Sales Associate

    Orangetheory Fitness - #0047 • The Villages, FL, US
    [job_card.full_time]
    Villages Charter School Eligible.If you mention fitness within moments of meeting someone.Were looking for enthusiastic individuals eager to share our story and our success with everyone who walks ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager - State Farm Agent Team Member

    Account Manager - State Farm Agent Team Member

    Bradley Blessing - State Farm Agent • Belleview, FL, US
    [job_card.full_time]
    As Account Manager - State Farm Agent Team Member for Bradley Blessing - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningfu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Sales Associate

    Retail Sales Associate

    Naples Soap Company Inc • The Villages, FL, US
    [job_card.part_time]
    We’re hiring confident, goal-driven people who thrive on connecting with customers, demonstrating products, and closing the sale. This is a performance-based position with sales goals, product...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Keyholder

    Keyholder

    THE PAPER STORE • The Villages, FL, US
    [job_card.full_time]
    The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs.Our mission is to share our passion for The Paper Store with each customer, during e...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Pizza Maker / Team Member

    Pizza Maker / Team Member

    Domino's • Lady Lake, FL, US
    [job_card.full_time]
    Domino's Pizza is looking for a dedicated, hardworking.We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the worl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Supervisor

    Shift Supervisor

    Panera Bread Lady Lake • Lady Lake, FL, US
    [job_card.full_time]
    Do If you desire to have a career where you can be yourself,.Shift Supervisors ensure that their zone of the Bakery Café operates efficiently and profitably while maintaining extraordinary c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Shift Manager

    Shift Manager

    Taco Bell • Lady Lake, FL, US
    [job_card.full_time]
    Now Hiring : Shift Manager (Shift Lead) in Lady Lake.Take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide help and guidance to your ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Community Director

    Associate Community Director

    Gallery Residential • Oxford, FL, US
    [job_card.full_time]
    Supports and assists the Community Director in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Associate

    Retail Associate

    CM Ventures • Lady Lake, FL, US
    [job_card.part_time]
    Part Time / Evenings and Weekends Mandatory.The counter sales position is critical to ensuring customer have an outstanding experience while visiting the store. The individual must be knowledgeable o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    T-Mobile Authorized Retailer Sales Associate

    T-Mobile Authorized Retailer Sales Associate

    Luna Wireless, An Authorized T-Mobile Retailer (Southeast) • Belleview, FL, US
    [job_card.full_time] +1
    Luna Wireless, an Authorized T-Mobile Retailer!.Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US!. Seeking candidates with a hustle and ambition for unlimited potential.If...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager - State Farm Agent Team Member

    Account Manager - State Farm Agent Team Member

    Chris Semans - State Farm Agent • Lady Lake, FL, US
    [job_card.full_time]
    As Account Manager - State Farm Agent Team Member for Chris Semans - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful cu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Manager

    Shift Manager

    Steak 'n Shake The Villages • The Villages, FL, US
    [job_card.full_time]
    STEAK N SHAKE IS HIRING MANAGERS looking to MAKE A DIFFERENCE! Paying up to $18.We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-lov...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Shift Manager

    Shift Manager

    CFL Pizza, LLC • Belleview, FL, US
    [job_card.full_time]
    Hiring immediately! Are you looking for an opportunity for growth and have some management experience? Are you a natural leader, set high standards for yourself and your fellow team? Pizza Hut coul...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    HOH Team Member-The Villages

    HOH Team Member-The Villages

    PDQ • The Villages, FL, US
    [job_card.full_time]
    Are you looking for the best job you'll ever have?.We are looking for versatile Heart of the House Team Members to work the following positions in our Kitchen : Assemble, Breading, and Grill.All...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Stock Associate

    Stock Associate

    Tommy Bahama • The Villages, FL, US
    [job_card.full_time]
    Tommy Bahama is more than just an island inspired brand, it's a lifestyle! Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are pas...[show_more]
    [last_updated.last_updated_30] • [promoted]