Computer Operator

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service - a level unmatched in the industry.

And here's the best part - we're a national company that offers a small-company feel, a cultural balance that's hard to come by but very real at SHAZAM. Your growth and development are top priorities and you'll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you'll be an essential part of our mission as we work together strengthening financial institutions.

This is a 3rd shift (6 : 45pm - 7 : 00am) position operating on a rotating night schedule ( 2 nights on, 2 nights off, 3 nights on, 2 nights off, 2 nights on, and 3 nights off ). This position is onsite based out of our Johnston, IA office and

What we're looking for :

SHAZAM is looking for a Computer Operator to join our team. In this position, you'll be responsible for operating and monitoring computer systems to ensure optimal performance and accuracy. This role oversees system consoles, online terminals, and monitoring tools to verify that all data inputs, file exchanges, and scheduled jobs run correctly and on time. The operator will review console messages, identify potential issues, and take appropriate corrective action or escalate when necessary.

What you'll do :

• Manage the operation of several computer systems by means of on-line terminals or multiple system display consoles.
• Monitor systems performance, identify potential system malfunctions and initiate corrective action to ensure the integrity of the production files, outputs, and system availability.
• Seek to minimize system downtime for our customers by resolving or notifying them about problems in a timely manner.
• Maintain up-to-date knowledge of computer operating procedures and operating standards and provides any necessary training to other operations staff.
• Recognize and recommend improvements to Computer Operations Manager on any potential problem areas.
• Responds to any peripheral equipment requests or needs to ensure accurate and effective job stream flow and schedule maintenance.
• Maintain production schedules on computer systems and initiate corrective actions in the maintenance of these schedules.
• Maintain awareness of the status of all circuits and data communications equipment and assist Data Communications staff in testing circuits and equipment and acting on problems, following problem escalation procedures.
• Monitor on-line systems and take appropriate action when problems occur at ITS, DPCs, foreign switches, or terminals.
• Handle and maintain all data in a secure and confidential manner.

What you need :

What's in it for you :

Health, dental, and vision insurance

Actual compensation is based on various factors, such as geographic location, experience, education, and / or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Visa Sponsorship : This position is not eligible for sponsorship for work authorization by ITS, Inc. / SHAZAM. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.