Customer Service Representative

Customer Service Representative

Are you passionate about delivering exceptional customer experiences? As a Customer Service Representative at Danfoss, you'll be the first point of contact for our customers, ensuring their needs are met with care and efficiency. Your role will be key in building trust and maintaining strong relationships. In this position, you'll work closely with teams across sales, logistics, and product management to resolve inquiries and keep operations running smoothly. Every interaction you have will help strengthen our reputation for reliability and customer focus. If you enjoy problem-solving, thrive in a fast-paced environment, and want to make a real difference for customers, this is the role for you.

What You'll Be Doing

• Respond promptly and professionally to customer calls and emails, providing clear and helpful solutions.
• Manage order processes including entry, changes, returns, and monitoring status to ensure accuracy and timely delivery.
• Collaborate with internal teams to resolve issues related to orders, transportation, and invoicing.
• Build strong relationships with customers and Key Account Managers through regular communication and meetings.
• Provide reports and updates as needed, ensuring transparency and proactive problem-solving.

What We're Looking For

What You'll Get from Us

The US base salary range for this full-time position is $53,000-$65,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Ready to Make a Difference?

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39,360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Nearest Major Market : Rockford