Director of Strategy & Business Engagement

Director, Strategy & Business Engagement

At Berkley Medical Management Solutions (BMMS), we thrive when our people thrive. To put our products and solutions into the hands of consumers worldwide, we need a professional who knows how to connect and build alliances internally and externally. As the Director, Strategy & Business Engagement, you will be a leading force that fuels our growing client relationships in our North American market. The ideal person will have proven experience building on existing relationships, and hands-on experience in a claim's organization, managing program issue resolutions. You will ensure customer satisfaction across Berkley's insurance operating units. You'll be a proactive and curious member of our growing team, identifying and resolving issues for operating units before they identify a need or gap for themselves. Maintains open communication with management to help identify potential opportunities on topics that affect our business. This level of foresight and meticulous analysis is what will take our company confidently into the future.

To be a successful Director, Strategy & Business Engagement, you'll need to navigate the needs of clients methodically, taking extreme ownership to resolve issues while constantly aligning to maintain managed care savings opportunities. You will represent BMMS and its products to partner companies and vendors knowledgeably and effectively, enabling BMMS to clearly identify the benefits of its products relative to its competitors. It is also important to have a high level of intellectual curiosity to identify gaps and growth potential where others miss them.

Account Management

• Building and maintaining relationships with existing clients to ensure long-term satisfaction and retention.
• Collaborating with internal teams to identify areas where technology solutions can help address client needs and improve operational efficiency.
• Serves as the key managed care liaison for operating unit claims leadership.
• Act as a liaison between clients and internal teams to ensure the smooth delivery of products and services.
• Partners with senior leadership team in developing the strategy of how BMMS evolves its team structure, engages with the operating units, and delivers value.
• Providing excellent customer service and support to clients, including responding to inquiries and resolving any issues or concerns.
• Monitoring client accounts to track usage patterns, identify potential issues, and proactively address any problems that may arise.
• Developing and implementing strategies to increase the adoption of technology solutions among clients.
• Creating and delivering training and education programs to help clients get the most out of their technology solutions.
• Staying up-to-date on industry trends and best practices to inform business decisions and identify opportunities for growth.
• Establish, build and maintain strong relationships with key stakeholders and partners within each operating unit by understanding their business focus and needs, and anticipating them in advance.
• Support and solve problems for operating units by understanding and exceeding their expectations.
• Provide leadership, direction, coaching and feedback for the network management team.
• Ability to diplomatically set expectations with operating units and manage differing priorities.
• Coordinate internal and external resources to expedite workflow.
• Deliver and manage communication between senior management and staff members.
• Stay current with company offerings and industry trends.
• Oversee and achieve organizational goals while upholding best practices.
• Illustrate the value of products and services to create growth opportunities.
• Continuously strives to improve our products and services through innovation.
• Compile and analyze data to identify trends.
• Complete industry research and assist with program development for existing clients and new prospects.
• Perform prospecting activities such as networking.
• Maintain a contact database of operating units, prospects, partners, and vendor.

Network Management and Growth

Qualifications

Education

Additional Company Details

The Company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. Base salary & Benefits include Health, dental, vision, life, disability, wellness, paid time off, 401(k) and profit-sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements

Travel Requirements Domestic U.S. travel is required (up to 30% of time)

Sponsorship Details

Sponsorship not Offered for this Role