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Director, DevOps Engineering
Director, DevOps EngineeringChicago Staffing • Chicago, IL, US
Director, DevOps Engineering

Director, DevOps Engineering

Chicago Staffing • Chicago, IL, US
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  • [job_card.full_time]
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McDonald's Global Technology Infrastructure & Operations

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald's Global Technology is here to power tomorrow's feel-good moments. That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry-defining tech using the latest innovations and platforms, like AI and edge computing, to deliver on the next set of groundbreaking opportunities for the business. This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.

Responsibilities

Strategic Leadership & Vision

  • Lead the Cloud Enterprise DevSecOps Platform teams, providing strategic vision while balancing near-term output.
  • Develop and deliver a cohesive vision, strategy, and roadmaps for the DevSecOps Platform in partnership with multi-functional teams.
  • Maintain a strategic focus while retaining an appropriate level of hands-on management.
  • Foster a culture of innovation and continuous improvement, ensuring developers have the resources and environment needed to deliver high-quality solutions efficiently.
  • Willingness and ability to live the McDonald's values every day : Serve, Inclusion, Integrity, Community, and Family.

Team Management & Collaboration

  • Mentor, manage, and hire a successful team of managers, architects, and engineering professionals. Set clear priorities to achieve enterprise goals and critical metrics.
  • Partner with business leaders, technical product managers, and architects to determine the long-term viability of systems / products, from business and technology standpoints.
  • Communicate ideas effectively, verbally and in writing, to a wide variety of audiences, including Directors, Senior Directors, and VPs. Foster a constructive dialogue, harmonize discordant views, and lead the resolution of issues.
  • Remove bottlenecks to enable teams to work independently. Drive team members to proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
  • DevOps Platform Strategy & Transformation

  • Drive the strategy for centralizing and rationalizing the global DevOps tool stack, ensuring consistency, scalability, and cost-effectiveness across all markets and teams.
  • Lead the evaluation and selection of DevOps tools, promoting standardization and best practices while eliminating redundant or legacy solutions.
  • Collaborate with stakeholders to define and implement unified processes for CI / CD, automation, monitoring, and security, aligning with enterprise objectives.
  • Understand McDonald's current landscape of tools, processes, standards, automation, monitoring, etc. as input to the vision for evolution of the DevSecOps platform.
  • Understand global and regional infrastructure, CI / CD platform requirements and lead the transformation, convergence, standardization, and innovation efforts for the Platform.
  • Internal Developer Portal (IDP Cortex) Implementation

  • Champion the design, rollout, and adoption of an Internal Developer Portal (IDP), leveraging Cortex to streamline developer workflows, improve discoverability of services, and accelerate onboarding.
  • Partner with engineering, product, and platform teams to ensure the IDP meets the needs of diverse developer communities and integrates seamlessly with existing infrastructure.
  • Establish metrics and feedback loops to continuously improve the portal's usability, relevance, and impact on developer productivity.
  • Developer Experience (DevEx)

  • Lead initiatives to enhance Developer Experience (DevEx), focusing on reducing friction, improving documentation, and providing self-service capabilities.
  • Advocate for the voice of the developer, gathering feedback and driving improvements in tools, processes, and support.
  • Program & Vendor Management

  • Lead assessments and vendor selections to develop and deploy groundbreaking platform tools and services, spanning beyond traditional technology to deliver value.
  • Balance program schedule, budget, quality, and risks.
  • Supervise and ensure the accuracy, quality, security, and usability of all infrastructure platforms.
  • Analytical & Problem Solving

  • Decompose significantly sophisticated problems into straightforward solutions. Consistently bring strong, data-driven business and technical judgment to decisions.
  • Identify core problems or opportunities within business processes. Understand the root cause and impacts for the project and other teams.
  • Qualifications

    Technical Expertise

  • Experience with infrastructure as a service (IaaS).
  • Experience with Edge and Cloud platform design patterns and vendor platform capabilities; experience deploying Edge or Cloud tools and technologies.
  • Strong experience owning and delivering high load digital platforms / infrastructure with measurable results.
  • Leadership & Influence

  • Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization.
  • Demonstrated ability to manage and navigate to get results within a globally distributed organization.
  • Experience leading technical teams that manage a strategically important product and / or a suite of products.
  • Experience influencing senior executives (VPs, SVP), and setting expectations for major cross-functional initiatives.
  • Business & Financial Acumen

  • Deep understanding of global complexities and differences between markets / regions.
  • Experience managing chargebacks, P&L of a program and developing / managing financial forecasts to communicate ROI and spend rate.
  • Experience & Education

  • 10+ years of relevant work experience and a bachelor's degree in computer science / engineering / technology, or 3+ years of relevant work experience and a master's degree.
  • 8+ years of technology capability implementation and deployment experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, engineering, security, and business relationship management.
  • 5+ years of experience in leadership roles, including leading teams of employees.
  • Compensation

    Bonus Eligible : YES

    Long - Term Incentive : YES

    Benefits Eligible : YES

    Salary Range The expected salary range for this role is $195,371.00 - $244,214.00 per year. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

    Additional Information : Benefits eligible : This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation / PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible : This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible : This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan. McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-

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