Senior Manager, Professional Services

Senior Manager, Professional Services

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential.

We're looking for a dynamic and experienced Senior Manager of Professional Services to lead a team of Engagement Managers, Consultants, and Technical Architects within our North America (NAMER) Delivery organization. This role is responsible for driving successful implementation outcomes for our customers, ensuring that projects are delivered on time, within scope and budget, and with a high level of customer satisfaction.

In this role you'll be a people leader and operational anchor, partnering closely with your team to monitor project health, navigate escalations, and support strategic decision-making throughout the customer journey. You'll also work cross-functionally to improve delivery operations, optimize processes, and foster alignment between the field and internal stakeholders. We're seeking someone who leads with empathy and accountability; able to develop talent, build trust with executive stakeholders, and cultivate a culture of ownership and collaboration.

Responsibilities

• Lead and coach a functionally matrixed team by setting clear goals, providing ongoing feedback, and fostering a high-performing, inclusive culture
• Oversee an implementation portfolio, ensuring projects are delivered on time, within scope and budget, with high quality
• Manage operational planning and reporting, including team staffing, utilization, capacity, time-to-live, budget, and risk tracking
• Ensure consistent regional execution of large-scale implementations and custom SOWs
• Drive continuous improvement of delivery processes to enhance efficiency, scalability, and quality
• Serve as an escalation point for internal teams and customers, resolving issues promptly and maintaining strong relationships
• Support ongoing enablement to grow the team's technical depth, business acumen, and delivery capabilities
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align implementation strategy with customer and business outcomes
• Maintain expertise in product functionality and implementation methodology to guide execution and planning
• Partner with senior PS leadership on strategic initiatives to advance team OKRs, delivery standards, and organizational scale

Qualifications

Perks & Benefits

The annual salary hiring range for this position is $163,200 - $192,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.