Bilingual Member Support Specialist

A company is looking for an Associate Member Support Specialist (Bilingual-Spanish Speaking).

Key Responsibilities

Assist current and prospective members by providing expert support on program offerings, eligibility, enrollment, and billing

Interact with members in a professional manner, delivering timely and efficient solutions across various communication channels

Ensure clear and empathetic communication with members to strengthen their relationship with the organization

Required Qualifications

Fluency in written and oral communication in Spanish and English

At least one year of experience in a call center or customer-facing role

Minimum of 6 months of experience with technical support

Ability to manage multiple processes and workflows simultaneously

Flexibility to work variable schedules, including evenings, weekends, and holidays as needed