System Engineer / Tech Support

Royce Investment Partners, an affiliate of Franklin Templeton, is hiring an experienced System Engineer (Tech Support) . The System Engineer should possess deep and broad technical knowledge, the ability to communicate effectively, comprehend issues, and explain solutions. The System Engineer must be customer-oriented as well as patient to deal with a wide range of customers and situations. Customers include internal Royce employees and leaders within the organization.

Responsibilities :

• Provide on-site technical support and customer service for the New York, NY office
• Serve as the first point of contact for customers seeking technical assistance over the phone, email, in person or other methods
• Perform in person and remote troubleshooting through diagnostic techniques and investigative questions
• Determine and execute best solutions based on the issue and details provided by customers
• Walk customers through the problem solving process
• Take ownership of issues through to completion
• Direct unresolved issues to the next level of support personnel
• Be an active advocate for the customer within IT and with outside technical groups
• Provide accurate information about IT products or services
• Record events and problems and resolutions in logs
• Follow up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team(s)
• Identify and suggest possible improvements on procedures
• Provide audio / visual setup (A / V) and support for technologies used in conference rooms
• Participate in projects and actively participate in team meetings
• Assist in office moves

Requirements and Skills :

Royce Investment Partners offers employees a competitive and valuable range of total rewards-monetary and non-monetary-designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Royce Investment Partners, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the base salary for this position to range between $80K - $90K per year plus an opportunity to earn a bonus.

Our Firm :

Royce Investment Partners are pioneers in small-cap investing who've been actively managing portfolios since 1972. We specialize in actively managed strategies that invest in the broad and diverse small-cap universe with unparalleled knowledge and experience gained through more than four decades of investing. In 2020, Franklin Templeton acquired Legg Mason Inc, parent company to Royce Investment Partners. Learn more about our firm by visiting us online, Royce Investment Partners.

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