Program Manager

Global Clients Americas (GCA) Program Manager

The Global Clients Americas (GCA) Program Manager serves as the primary Security Advisor for assigned global client account(s), providing strategic direction, leadership, and operational oversight. This role carries full responsibility for overall account strategy and performance, including security program development and execution, alignment of Securitas and client objectives, and profitability management.

The GCA Program Manager drives proactive account management across the client footprint, ensuring consistency, continuous improvement of processes, and effective issue resolution with a focus on preventing recurring challenges. This role partners closely with internal and client stakeholders to deliver high-quality, scalable security solutions in a complex, global operating environment.

This position applies to salaried supervisory administrative employees who manage a specific account or work unit. The role performs routine duties of subordinates no more than 40% of the time.

All assigned duties are considered essential unless otherwise noted. Associates are expected to perform all functions in a safe, ethical, and professional manner, in accordance with company policies and procedures, and to report unsafe working conditions when identified.

Key Responsibilities

• Serve as the primary point of contact for assigned account(s), ensuring delivery of high-quality customer service and continuous evolution of the client's security program and leadership structure.
• Maintain full P&L ownership, analyzing operational and financial performance indicators to drive continuous improvement and profitability.
• Coordinate closely with the Global Clients Americas Program Director (GCA PD) to deliver the highest level of service; implement programs and initiatives; evaluate service quality and initiate corrective actions as needed.
• Coordinate and conduct Security Risk Reviews across client facilities using industry best practices and client-specific tools; implement and manage safety programs; support special events and emergency coverage as required.
• Ensure consistent, high-quality service delivery across branch operations; provide guidance and support to retain profitable business.
• Ensure appropriate staffing levels in collaboration with area management; oversee effective scheduling to meet client requirements while controlling labor costs; foster teamwork and lead progressive change initiatives.
• Identify and address actual or potential issues; coordinate global RFI and RFP responses, including pricing strategies and models; consolidate regional pricing inputs.
• Conduct regular account reviews with client and Securitas leadership; support client start-ups and transitions; assist with RFP responses; oversee post order development and updates; ensure contract compliance across the entire portfolio.
• Lead client strategic budget preparation for guard services and security system deployments.
• Guide clients in evaluating global security needs and determining service feasibility; demonstrate the ability to operate effectively in a global business environment.
• Develop and manage a global service network for client locations; establish strong partnerships with internal teams and alliance partners; monitor and evaluate service delivery; develop and apply global best practices using the GCA model.
• Drive innovation in working practices, products, and technologies to improve results; set goals using data-driven planning and analysis; proactively identify and resolve current and potential issues.

Qualifications

To excel in this role, you should have :

Key Competencies :

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.