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Automotive Service Manager (Lemont)
Automotive Service Manager (Lemont)Jiffy Lube Multicare • Lemont, IL, US
Automotive Service Manager (Lemont)

Automotive Service Manager (Lemont)

Jiffy Lube Multicare • Lemont, IL, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

  • PLEASE READ REQUIREMENTS TO QUALIFY FOR THIS POSITION BEFORE APPLYING

Position Purpose :

To ensure customers receives exceptional customer service, while providing complete, error free professional service for his / her vehicle and to maintain a pleasant, safe work environment.

  • Assist Area Manager in day to day management duties.
  • Manage daily store operation.
  • Resolve customer issues / concerns.
  • Understand and comply with OSHA and EPA standards.
  • Ensure employees perform required procedures and follow all policies as outlined by the company.
  • Ensure equipment and facilities are maintained.
  • Handle personnel issues in absence of Area Manager in a professional manner.
  • Ensure the store is opened and closed promptly.
  • Counsel employees in absence of Area Manager, as needed.
  • Follow all policies and procedures as outlined in the Employee Handbook.
  • Assist Area Manager in training, leading and developing employees in accordance with company guidelines.
  • Assist management team in upholding store image and brand standards.
  • Other duties as requested or assigned.

    • Job Competencies :

  • Customer service skills to manage the customer’s experience and difficult customer situations.
  • Ethics and integrity to treat others with respect.
  • Basic computer skills to enter customer and vehicle information correctly.
  • Cash handling skills.
  • Supervisory skills

    • Required Work Experience :   (Required to be considered for this position)

  • Previous automotive shop management preferred.
  • Previous service advisor / writer experience required.

    • Education :

  • High school diploma or a GED
  • Automotive technical school or equivalent experience preferred.
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