Training Leader

Training Leader

The Training Leader plays a crucial role in ensuring our mission statement is accomplished : "To create the most enjoyable shopping experience possible for our Guests." This position involves engaging in various sales, merchandising, and operational tasks under the guidance of store management, including cashiering, merchandise display, register procedures, and maintaining store cleanliness. Collaborating closely with the Store Manager and Leadership Team, the Training Leader will develop sales strategies, recruit new team members, and provide supportive leadership.

This description outlines the general scope and level of work performed by teammates in this role and is not exhaustive of all duties, responsibilities, and qualifications. Success in this role requires individuals to effectively perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to fulfill essential functions.

Key Responsibilities :

• Welcome Guests with warmth and an engaging attitude, ensuring everyone receives exceptional service.
• Provide information and answer questions about products and store offerings.
• Assist Guests in locating and selecting merchandise tailored to their needs and preferences.
• Enhance the shopping experience by anticipating Guest needs and suggesting complementary items.
• Effectively demonstrate products using extensive knowledge and share insights with team members.
• Stay informed about current promotions, policies on payments and exchanges, and security procedures.
• Maintain consistent personal sales performance, while inspiring and guiding teammates to elevate their presentations.
• Meet or exceed sales targets set by management across various metrics.
• Ensure legendary service in core areas : the entrance, sales floor, fitting rooms, and checkout areas.
• Navigate and handle exchange and return processes to create memorable experiences for Guests.
• Utilize the Sales Presentation Guide (SPG) to achieve daily goals.
• Strive for excellence in all Buckle business initiatives including loyalty programs and merchandise recommendations.
• Build strong relationships with Guests while focusing on creating a client-based business.
• Lead by example in providing outstanding customer service and demonstrating attentiveness to Guests.
• Communicate effectively with teammates regarding Guest interactions and service levels.
• Show enthusiasm for discussing business and showmanship insights with management and teammates.
• Embrace feedback to refine personal sales presentations.
• Consistently uphold high standards in leadership actions, regardless of management visibility.

Teammate Development :

Merchandise Management :

Operational Responsibilities :

Leadership Attributes :

This position does not include supervisory responsibilities.

Benefits Available : (after applicable waiting period)

Qualifications :

High school diploma or GED preferred; with one to three months of retail experience or equivalent training.

Physical Requirements :

The physical demands outlined here are necessary for successfully performing essential job functions.