Finance Business Analyst (ERP, SaaS Billing Systems and Credit / Collection Systems)

Finance Business Analyst

8x8, Inc. believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experiencecombining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Position Summary :

We are seeking an experienced Finance Business Analyst with a strong background in ERP, billing and credit / collections systems. This role focuses on SME knowledge on ERP order to cash, Revrec, collections, and accounting processes while ensuring systems support dynamic pricing structures, real-time usage tracking, and accurate invoicing. The ideal candidate will act as a bridge between finance, operations, and IT teams, driving efficiency and accuracy across financial workflows.

Key Responsibilities :

ERP Systems Analysis and Management :

• Manage data flow from CRM systems into ERP related to Orders and collections
• Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing.
• Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems.

Consumption and Usage-Based Billing :

Process Optimization :

Collections and Revenue Assurance :

Stakeholder Collaboration :

Industry / Platform Innovation :

General :

Qualifications : Education :

Experience :

Skills :

Preferred Skills :

Work Environment :

The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties / requirements, and relevant experience, knowledge, success, education, and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus, and / or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role.

Salary Ranges :

$94,125.00 - $156,875.00

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US : 8x8 participates in the E-Verify program. View the Participant Poster in English and Espaol. View the Right to Work Poster in English and Espaol. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line). Our Job Applicant Privacy Notice can be found here.