Field Service Engineer

Description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Position Summary:

Experienced field service engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across North America. The position is based in based in the greater San Francisco / San Jose area and will support our customers throughout the Western US and Western Canada. Primarily California, Washington, Oregon, Montana, Nevada, Utah, and Colorado, and with occasional travel and support for customers outside of this area. No on-call or standby coverage required.

Salary Range: $95,000 - $115,000 depending on experience

Key Responsibilities:

• Customer and Instrument support - Deliver onsite customer facing and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Maintain daily communications with customers to ensure resolution and proper follow-up. Ability to prepare samples for instrument testing as required, basic laboratory skills are essential. Completion of service protocols, meeting GMP documentation requirements. Field based role with daily local travel and up to 50% overnight travel.
• Schedule, Administration and Inventory management - Works independently with minimal direct supervision. Manage and schedule customer appointments until completion and on occasion, the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs. Management of personal inventory for successful repairs, field support and cost management.
• Support of sales, field applications team and technical support team - Work collaboratively to support the sales team with pre and post sales inquiries and tasks. Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues.
• The ability to lift and carry tools, parts and instruments weighing up to 50 lbs.

Qualifications

Education and Experience:

• Bachelor’s degree, in an engineering / science field and 3 years’ field service experience in life science, biotech or medical industry OR minimum of 5 years’ field service experience in life science, biotech or medical industry, preferably with laboratory experience
• Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic and/or electronic equipment
• Strong computer skills (Windows, Microsoft Office including Outlook and Salesforce)

Knowledge, Skills and Abilities:

• Strong brand ambassador with professional demeanor
• Knowledge of and experience working with GMP documentation
• Excellent written and verbal communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
• Excellent attention to detail, analytical problem solving, time management and interpersonal skills
• Resourceful, with the ability to work independently, adapt to frequent changes and do what is required to get the job done
• Basic laboratory skills, including experience in BSL2 and BSL3 labs
• Valid driver’s license, good driving record and passport is required

Working Conditions:

• May work remotely from the greater San Francisco / San Jose area
• Up to 50% overnight travel in the primary coverage area with some travel outside primary coverage area
• GMP, Biosafety Level 2 and 3 labs
• No on-call or standby coverage required

Why Join Bio-Techne:

• We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!
• We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bio-Techne is an E-Verify Employer in the United States.