Product Manager, Aviation Service

About us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

The Aviation Service Product Manager will drive strategic service development of the customer offering including the experience, performance, and assurances for the Aviation In-Flight Connectivity business. You will be responsible for understanding and defining competitive market-facing service offerings that correspond with corporate financial and strategic goals. You will serve as the liaison between commercial sales team within the business and the internal capacity team regarding venue and service forecasting.

The day-to-day

• Understand and analyze internal and competitor customer-focused solutions in the Aviation In-Flight Connectivity market. Study the market and performance factors that drive engagement, usage, and happiness.
• Partner with business development teams to develop service offerings in alignment with corporate satellite capacity objectives and central initiatives
• Support refinement business and financial models for services, inclusive of end user experience, usage, sentiment, and performance metrics
• Define service policies and conduct service plan experiments including A / B testing to optimize market offerings relative to performance, capacity, and financial targets
• Drive service assurance roadmap, working with Engineering to design, develop and deliver methods to competitively quantify service quality in relation to the offering while meeting corporate financial objectives
• Define, track, and interpret SLA and SLO performance across multiple dimensions of interest (time, geography, customer, etc.)
• Work with existing analytical frameworks and engineering tools to perform analyses related to service usage and performance
• Serve as single point of contact for Aviation sales and account teams regarding sales forecasting initiatives in support of demand forecasting and space segment roadmap
• Understand, communicate and detail potential service scenarios to ensure accurate space segment planning
• Translate, publish, and communicate forecasted feasibility and service metrics to the Aviation BU and executive collaborators
• Support operational teams in performance issue investigation and provide analytical insights for aviation-specific capacity constraints
• Provide requirements to Internal Forecasting Tool PMs to support Aviation use cases
• Support executive decision-making through comprehensive analysis and strategic research projects specific to aviation markets

This will be an onsite / hybrid located in Carlsbad, CA, Duluth, GA, or Tempe, AZ,

What you'll need

What will help you on the job

Salary range

$145,500.00 - $230,000.00 / annually.

For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $181,000.00- $271,000.00 / annually

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and / or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https : / / careers.viasat.com / benefits.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here .