Bilingual Campus Experience Coordinator, Pre-Collegiate & Bridge Programs

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For assistance please contact the recruitment team at .

Minimum Hiring Annual Salary :

$52612.00

Maximum Hiring Annual Salary :

$56821.00

To attain the maximum annual salary employee must meet all minimum qualifications plus :

• 5 (five) years of additional applicable work experience and / or degrees higher than minimum qualification degree. Degrees higher than the minimum qualification degree can be used in combination with additional work experience.
• Acombination of related education on-the-job work experience certifications and / or licenses that results in a candidate successfully meeting the minimum qualifications of the position may be considered .

The stated salary amounts are not guaranteed in the event employment ends with Aims during any fiscal year.

Included with Aims Full-time Employment is a generous package of Benefits most are listed below :

Job Description :

Aims Community College actively supports an environmentthat embraces the Colleges Mission Vision Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environmentand have the skill sets necessary to be successful in this position.

The Office of Admissions is directly responsible for the recruitment enrollment and retention of students at Aims Community College as well as providing pre-collegiate support around college and career readiness in the community. The Office of Admission team is comprised of Recruitment staff and the Campus Experience / Pre-Collegiate team the latter being responsible for supporting the Student Station and the Aims Main Line Call Center with oversight of onboarding students through events visits orientation on-campus support pre-collegiate education and recruitment initiatives.

The Bilingual Campus Experience Coordinator Pre-Collegiate / Bridge Programs is responsible for planning evaluating and executing pre-collegiate and bridge-type initiatives and events on-campus and in the community including New Student Orientation. This position supports the rest of the Campus Experience / Pre-Collegiate Team in co-creating planning and executing other campus events / activities that take place year-round. The Bilingual Campus Experience Coordinator Pre-Collegiate / Bridge Programs is also responsible for assisting with oversight and supervision of the Student Station and Aims Main Line Call Center through direct supervision professional development and scheduling of student staff providing general admissions counseling to prospective students assist the recruitment team with outreach phone calls and the admissions inbox.

Under the general to limited supervision of the Campus Experience / Pre-Collegiate Manager this position provides high-level planning for the New Student Orientation and other pre-collegiate / bridge events for Aims Community College. Functions under limited supervision include assisting with operational financial and planning functions of complex units requiring the use of considerable independent judgment originality and application of management and human relations skills.

Pre-Collegiate / Bridge Program Coordination & Oversight :

Plan execute and evaluate on-campus events such as New Student Orientation bridge-type programming and other pre-collegiate / bridge-type events

Oversee the registration and confirmation process for all events manage event and other activities utilizing the CRM and compose edit and send out communication relevant to the events

Serve as the point of contact for high schools community-based organizations and other agencies being invited to campus events ensuring all event information has been entered into the CRM

Create surveys to gather feedback and suggestions for future improvements

Generate year-end reports for evaluation of yearly goals

Support the Campus Experience / Pre-Collegiate team in co-creating planning and executing other campus events / activities that take place year-round

Support College and Career Readiness programming at middle and high schools

Student Station / Call Center Support :

Direct supervision and support of a team of student employees staffed at the Student Station Call Center and Information Desk including scheduling student employees

With the coordination and support of other Campus Experience / Pre-Collegiate team staff create and implement customer service and professional development trainings for student staff on a regular and timely basis including trainings around CRM and other platforms

Assist in general oversight of larger student employee group including Student Station Call Center Information Desk and campus visit operations.

Collaborate with other campus departments in the Welcome Center Student Affairs and across campus to ensure prospective students utilizing the Student Station and Call Center have a positive experience and receive the support and are connected with the resources they need.

Enrollment Counseling Guidance & Engagement :

Assists prospective and continuing students with navigating the variety of academic offerings and student supports available at Aims Community College with regular and consistent use of CRM

Provide referrals for services for prospective students based on individualized student needs. Refer and connect students with the relevant College resources including veterans services registrar financial aid personal counseling etc.

Collaborate with student services areas including Admissions Advising Financial Aid Records Transitions Center and any other relevant areas to provide an excellent student experience

Identify needs barriers and potential risk factors to enrollment and connect students to resources regardless of their funnel status

Assist students faculty staff and alumni with all aspects of student enrollment

Assist the Recruitment team and Office of Admissions by supporting general admissions inbox and phone lines and outreach campaigns including outbound phone calls to prospective students

Other Duties as Assigned :

Following state and federal laws related to data retention of student records

Monitor and ensure compliance with legislative requirements such as FERPA

Assist with special projects as assigned by the Campus Experience / Pre-Collegiate Manager and the leadership of the Office of Admissions

Assist in the testing of ERP systems and any other third-party systems associated with the Office of Admissions

Serve on department division and institutional committees as needed

Maintain industry standards through reading research conferences and other resources / professional development opportunities

Represent Aims Community College at conferences workshops and other community events

Minimum Qualifications :

Bachelors degree in Student Affairs Education Event Management or other related fields; plus three (3) years of related work experience such as in a call center customer service student affairs or higher education.

Bilingual in Spanish and English.

OR

Associates Degree plus five (5) years of related work experience such as in a call center customer service student affairs or higher education or an equivalent combination of education and / or work experience.

PLUS

Excellent collaboration and communication skills

Keen eye for detail and customer service

Experience in working with ethnically diverse populations

Proficiency in Microsoft Word and Excel

Excellent oral and written skills including creating oral presentations

Ability to travel to meetings and outlying campus locations

Ability to adapt and problem-solve on the fly

Experience with technology systems related to event planning and higher education

This position requires the use of a company vehicle for business travel. The selected candidate must successfully pass an MVR and be insurable under Aims insurance

Required Documents : Cover Letter

Resume

Preferred Qualifications :

Experience developing summer educational programs for youth 9-15.

Experience in planning coordinating and promoting campus events and programs.

Previous experience managing daily front desk and campus visit operations.

Previous experience organizing large campus visit events.

All Applicants :

For information on our hiring practices please visit our resource page : Community College is an equal opportunity employer. Selection will be based solely on merit and will be without discrimination based on age ancestry color creed disability ethnicity familial status gender gender identity genetic information marital status national origin sex sexual orientation race religion or veterans status. All application materials must be submitted by the closing date posted and become the property of Aims Community College. The screening committee will select finalists for interviews. The goal of Aims Community College is to enhance the diversity present in the district we serve. To comply with the Immigration Reform and Control Act of 1986 if hired you will be required to provide documents within three (3) business days of hire date to show your identity and your authorization to work. This law applies to all persons hired.

Screening / Selection :

To be considered please provide a thorough and complete application. Initial screening will be conducted by a committee based on completed application materials.

Employees in these positions may be asked to participate in temporary assignments lasting less than nine (9) months (such as curriculum development short term projects meetings and substitute duties) which could amount to additional temporary pay.

Upon hire all positions at Aims Community College require a criminal background check and may require industry specific screenings such as an MVR physical and / or drug screen. Keep in mind a conviction does not automatically preclude candidates from being employed. The nature of a conviction will be considered relative to the duties of the position.

Required Experience :

IC

Key Skills

Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill

Employment Type : Full-Time

Experience : years

Vacancy : 1