Regional Director of OperationsSoho House & Co. • Los Angeles, CA, US
Regional Director of Operations
Soho House & Co. • Los Angeles, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]At least 10+ years managing high-volume Hotel / Food and Beverage (F&B) or multi-unit operations. Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests. Interview all new and prospective hires (internal / external) and adhere to HR policies while positively provide support to the team in terms of growth, development and success planning. Monitor, assess, report and develop action items to support service trends, guest / member / staff surveys. Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable Excellent interpersonal skills and ability to build relationships (internal / external) as well as highly organized, efficient and detail oriented. Health Care + 401K : Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off : Full- Time Employees have sick day's + vacation days Career Development : Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact : Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development : An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic : Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events : From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal : Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Job Description
Job Description
Job Purpose :
At Soho House, the Regional Director of Operations is responsible for all aspects of the business by ensuring operational efficiency, member / guest experience, staff retention and optimal profit is met for the West Coast Region. Including day-to-day staff management, the Regional Director of Operations is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As the Regional Director of Operations, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Regional Director of Operations works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities.
Main Responsibilities
- Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation.
- Responsible assessing the business on a weekly / daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
- Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff / member retention through HR, Recruitment, Learning & Development, F&B / Operations, PR, Social, Events & Programming, Finance, Housekeeping and Facilities
- Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any "big moment" such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff.
- Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and overall experience.
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Food & Drink, Finance
- Performs other duties as assigned by supervisor / manager.
Experience Required :
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$300,000—$325,000 USD
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