Talent.com
Support Engineer
Support EngineerKMS Lighthouse • Irving, TX, US
Support Engineer

Support Engineer

KMS Lighthouse • Irving, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
[job_card.job_description]

We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune 1000 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US. There are multiple shifts available for this position. Times are flexible, but would include either 9-5pm CST or 1-9pm CST.

An ideal candidate will be presenting experience as a technical support engineer for software solutions across SaaS/PaaS/IaaS with a love for technology, curiosity about new products and approaches, and a get-to-know-how-it-works attitude.



Responsibilities:

Primary duties include, but are not limited to -

  • Receiving tickets, screening them, completing the tickets, or distributing to specialized team members
  • Working closely with the team leader, other members of the support team, as well as collaborating with DevOps and the Development teams
  • Troubleshooting incidents and system events; escalating to specialized teams when necessary
  • Taking an active role in the customer lifecycle and business continuity events
  • Interfacing with enterprise-level clients on a day-to-day for live troubleshooting and/or other types of technical calls


Benefits:
  • Medical, Vision, Dental
  • 401K + 401k Match
  • 11 Paid Holidays
  • PTO & Sick Days

  • 1 year of experience in a client-facing Technical Support role is required
  • 1 year of experience supporting a SaaS/IaaS/PaaS product
  • Experience supporting Linux-based systems in a commercial environment, including reading logs and writing commands
  • Working knowledge of at least one cloud service provider, preferably Azure
  • Experienced working with Jira - a plus
  • Good working knowledge of ITSM processes and tools, including, but not limited to: service desk, logging, and monitoring
  • Excellent communication skills and the ability to interact effectively with technical and non-technical personnel
  • Self-motivated, proactive approach, and ability to work well with little direct supervision
  • Strong problem-solving skills and a knack for troubleshooting
  • Attention to detail, highly organized, with an absolute focus on the quality of the result
[job_alerts.create_a_job]

Support Engineer • Irving, TX, US

[internal_linking.similar_jobs]

Tech Support

TradeJobsWorkforce75354 Dallas, TX, US
[job_card.full_time]

We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...[internal_linking.show_more]

 • [job_card.promoted]

Engineer, Digital Solutns IV

Canon U.S.A., Inc.Irving, Texas, United States
[job_card.full_time]

The Field Support Level IV position is a highly skilled role focused on providing advanced technical expertise and resolving complex product issues.While these employees work independently on sophi...[internal_linking.show_more]

 • [job_card.promoted]

Senior Escrow Support Processor (PGP Title)

PulteGroupCoppell, TX, United States
[job_card.full_time]

Senior Escrow Support Processor.Ensuring smooth and secure real estate closings for all involved in the transaction.PGP Title is where real estate closings meet precision, care, and teamwork.For ov...[internal_linking.show_more]

 • [job_card.promoted]

Trade Support Analyst

CitigroupIrving, TX, United States
[job_card.full_time]

Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.At Citi, you'll have the opportunity to grow your caree...[internal_linking.show_more]

 • [job_card.promoted]

AWS Engineer (14 years) USC and GC

Hudson ManpowerCoppell, TX, US
[job_card.full_time]

The ideal candidate will have a strong background in AWS services, automation, containerization, and DevOps practices, with the ability to collaborate across teams to deliver high-quality cloud sol...[internal_linking.show_more]

Anesthesiologist - General - BSW Waxahachie

SymmetryWaxahachie, Texas, United States
[job_card.full_time]

We’re Symmetry Anesthesia — a physician- and CRNA-led group built on mutual respect, clinical excellence, and a shared commitment to doing things differently.We’re looking for Anesthesiologists to ...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Production Systems Support Engineer || Fulltime FTE || Remote

AcestackGrand Prairie, TX, United States
[filters.remote]
[job_card.full_time] +1

TitleFIS Quantum / Echos Production Support Service EngineerDurationFulltime Permanent / FTELocationDallas, TX (Remote)Primary Skills5years' experience with FIS Quantum and Echos treasury managemen...[internal_linking.show_more]

 • [job_card.promoted]

Digital Process & Integration Solutions Sales Specialist

CognizantMidlothian, TX, US
[job_card.full_time]

Enterprise Integration and Digital Process Orchestration.The ideal candidate brings deep experience in enterprise integration, business process management, and intelligent automation, along with a ...[internal_linking.show_more]

 • [job_card.promoted]

Become a Surrogate and Help Create a Family While Supporting Your Own

Inclusive SurrogacyVenus, TX, US
[job_card.full_time] +1

Become a Surrogate and Help Create a Family While Supporting Your Own.Surrogacy gives you the opportunity to make an extraordinary impact in someone’s life while strengthening your own family’s fut...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Neurosurgeon: Start a New Waxahachie Practice (Relocation)

Baylor Scott & White HealthWaxahachie, Texas, United States
[job_card.full_time]

A leading healthcare provider in Texas is seeking a qualified Neurosurgeon to join their esteemed team.This position offers a competitive salary package, relocation assistance, and the chance to es...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Customer Support Specialist

Kings IIICoppell, TX, United States
[job_card.full_time]

Description The Role: Customer Support Specialist Who You Are: You are equipped to be the first point of contact for customers to call and email.As a key player on a support-oriented team, you prio...[internal_linking.show_more]

 • [job_card.promoted]

Sofware Engineer

TradeJobsWorkForce75234 Farmers Branch, TX, US
[job_card.full_time]

Analyze, design and develop tests and test-automation suites.Design, create and develop a processing platform using various configuration management technologies.Test software development methodolo...[internal_linking.show_more]

 • [job_card.promoted]

Sales Engineer

Sonepar USAIrving, Texas, United States
[job_card.full_time]

There's a Place for You at Crawford Electric Supply.You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers.If it helps br...[internal_linking.show_more]

 • [job_card.promoted]

Staff Full Stack Engineer

Teladoc HealthLewisville, Texas, United States
[job_card.full_time] +1

Join the team leading the next evolution of virtual care.At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.Here you w...[internal_linking.show_more]

 • [job_card.promoted]

Chemical Service Technician Data Center

Garratt-Callahan CompanyMidlothian, Texas, United States
[job_card.full_time]

Water Treatment Chemical Service Technician (Data Center) - Dallas, Texas.A Water treatment Chemical Technician will be responsible for working at a customer's data center in the Dallas Fort Worth ...[internal_linking.show_more]

 • [job_card.promoted]

Help a Family Grow via IVF: $60,000-$100,000+ Compensation

The Genesis GroupMidlothian, TX, US
[job_card.full_time] +1

You have the power to make miracles for our families.If you’ve previously had a healthy pregnancy, you may qualify to help intended parents grow their family via IVF and receive $60,000-$100,000+ i...[internal_linking.show_more]

 • [job_card.promoted]

Backend Engineer (Remote)

StemuliIrving, TX, United States
[filters.remote]
[job_card.full_time]

Note :If the above video doesn't vibe with you, stop reading.If changing the world and entire sectors does interest you, please continue.Company Overview :Stemuli is a pioneering technology company...[internal_linking.show_more]

 • [job_card.promoted]

Manager, Customer Support (Remote)

NeumoCarrollton, TX, United States
[filters.remote]
[job_card.full_time]

Job DescriptionJob DescriptionJob Summary:The Manager, Customer Success, is responsible for building and leading Customer Success Team.The Manager, Customer Success, will have a strong background i...[internal_linking.show_more]