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Product Owner
Product OwnerZolon Tech Inc. • Reston, Virginia, United States
Product Owner

Product Owner

Zolon Tech Inc. • Reston, Virginia, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description :

  • We’re seeking an experienced ServiceNow Product Owner to act as the primary liaison between client stakeholders and internal delivery teams.
  • This role focuses on driving customer adoption, optimizing workflows, and ensuring product solutions deliver measurable business value.

Responsibilities :

  • Lead discovery, adoption, and post-adoption support to ensure customers successfully leverage ServiceNow capabilities.
  • Translate client needs into product features, user stories, and roadmap priorities.
  • Conduct discovery sessions, map processes to platform capabilities, identify gaps, and define adoption strategies.
  • Serve as the main point of contact for customer accounts—overseeing onboarding, implementation, and ongoing success reviews.
  • Partner with cross-functional teams to deliver MVPs, enhancements, and continuous improvements.
  • Coach teams on Agile practices and mentor Product Owners.

    • Qualifications :

  • Bachelor's degree in Product Management, IT, Engineering, or related field (or 4 additional years of relevant experience).
  • 6+ years in IT, business analysis, or solutions development OR 4+ years as a Product Owner.
  • Strong ServiceNow platform expertise (ITSM, HRSD, CRM).
  • Excellent problem-solving, communication, and stakeholder-management skills.
  • Experience with large-scale ServiceNow implementations (preferred).
  • Healthcare industry experience (a plus).
  • Certified Scrum Product Owner and ServiceNow certifications (preferred).

    • Required Skills :

  • Strong ability to drive adoption and customer success.
  • Skilled in stakeholder engagement and C-level communication.
  • Ability to translate technical concepts into business value and facilitate workshops / demos.
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