Cleaning Crew / Maintenance

ROLE PURPOSE

To ensure that TGI Friday's restaurants are clean and presentable to provide a quality Guest experience.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Responsible for following Friday's cleaning standards as outlined in the cleaning system.
• Responsible for ensuring all trash is disposed of accordingly.
• Cleaning and sanitizing kitchen and cooking equipment.
• Dusting and cleaning windows, counters, tables, and woodwork.
• Maintains cleanliness of restroom, perimeter of building and parking lot.
• Work with a team and individually to complete cleaning tasks in an efficient and timely manner.
• Follow proper food/health safety precautions and processes.
• Perform duties as directed by management.

KEY DECISIONS

Influences:

• Guest Experience
• Issues around cleanliness and sanitation

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Cleanliness and sanitation

QUALIFICATION REQUIREMENTS

• Previous experience cleaning restaurants and equipment a plus
• Must be able to work with Team Members
• Must have professional appearance and conduct
• Must be thorough and detail oriented
• Ability to adapt and take direction
• Must be able to work individually and as a part of a team
• Must have strong work ethic and initiative
• Must be a team player and good communicator
• Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer
• Must be able to reach, bend, stoop and wipe frequently
• Must be able to walk and stand during entire shift

COMPETENCIES PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service.

• Understands how their role impacts the Guest.
• Displays a caring attitude towards Guests.
• Contributes to the Guest experience through knowledge of job and products.
• Demonstrates a service attitude by providing support to those who are directly serving the Guest.
• Handles special requests in a responsive and positive way.
• Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION – Keeps the lines of communication positive, open and productive.

• Pays close attention to Guests' and coworkers' special requests to ensure accuracy.
• Responds positively to conflict situations and works to find appropriate solutions.
• Keeps interaction positive and productive; avoids conveying negative messages.
• Shares information with others to raise awareness of potential needs and concerns.
• Listens carefully and attentively to others without interrupting.
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE – Keeps it fun and keeps up with the pace.

• Shows Guests and Team Members that (s)he genuinely enjoys the job.
• Displays passion, energy and pride in doing the job right.
• Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
• Focuses on the way (s)he approaches a task, not just the task itself.
• Takes independent action to improve existing systems and processes.
• Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results.

• Arrives on time and ready to work dressed in proper uniform.
• Attends all required shift meetings and is prepared to contribute.
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
• Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly.
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Easily adjusts to meet changing demands and new responsibilities.
• Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
• Maintains an even-tempered demeanor even in stressful situations.
• Responds calmly to problems and controls emotional reactions.
• Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
• Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Takes advantage of opportunities to set an example for new or inexperienced Team Members.

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