Manager, Account Management

Manager, Account Management

The Citi Account team is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of solution strength, and partnership orientation. This is a busy, fast-paced account that's full of opportunities with the role being directly responsible for a key credit portfolio and value-add benefits across the enterprise, as well as supporting the overall portfolio lead drive key initiatives. We operate as one team with Core Product, Marketing, Services, Solution Architects, Finance, Legal and Operations to develop and execute joint strategies driving innovative payment solutions to our customers that deliver a superior experience and meaningful value. The Account Manager will need to have personal ambition and drive and be able to work independently to skillfully manage all components of the business. They will require in-depth knowledge of the cards / payments business, relationship and stakeholder management and be able to develop trust and credibility with peers, internal and external stakeholders as well as being able to integrate effectively in the Mastercard ethos.

Key responsibilities :

• Deliver best-in-class service, insights, products and value to the customer. Manage day-to-day queries, strategic projects and own specific relationships.
• Develop a range of strong relationships across the bank with decision-makers and influencers, identifying opportunities to grow the partnership, extend Mastercard platforms and services, and win business in new areas outside of card payments.
• Help manage a large, complex deal, monitoring performance and managing the P&L. Negotiate and close new business opportunities, particularly focusing on future-proofing the partnership and diversifying across the bank.
• Deliver best-in-class account governance, including quarterly and annual reviews, financial performance, data and insights, account planning and tracking incentives.
• Engage when required in operational activities, and deal with incidents and escalations as needed.
• Work with a wide range of internal teams, bringing the best of Mastercard and exciting them to want to be part of the journey with this strategic partner.

All about you :

Corporate Security Responsibility :

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Pay Ranges :

New York City, New York : $151,000 - $242,000 USD

Arlington, Virginia : $145,000 - $232,000 USD

Atlanta, Georgia : $126,000 - $202,000 USD

Chicago, Illinois : $126,000 - $202,000 USD

Miami, Florida : $126,000 - $202,000 USD

Purchase, New York : $145,000 - $232,000 USD