Manager, Customer Onboarding

Manager, Customer Onboarding

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters : delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

What You'll Do

• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
• Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
• Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
• Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
• Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices.
• Work closely with clients to understand their business needs and tailor the onboarding experience accordingly.
• Establish clear communication and project management protocols to ensure timely and successful implementations.
• Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities.
• Manage customer expectations and address any issues that may arise during the onboarding process.

What You'll Bring

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent :

Why You'll Love Working With Us

Health & Wellness That Have You Covered :

Investing in Your Future (and Present) :

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.