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Salesforce Support Engineer
Salesforce Support EngineerVirtualVocations • Santa Ana, California, United States
Salesforce Support Engineer

Salesforce Support Engineer

VirtualVocations • Santa Ana, California, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Support and Services Engineer.

Key Responsibilities

Own and resolve post-go-live technical requests from customers, ensuring timely resolution and high satisfaction

Collaborate with CSMs and Support teams to manage technical escalations and customer rollouts of new features

Translate customer needs into technical requirements and maintain documentation for recurring post-go-live needs

Required Qualifications

3+ years of experience with Salesforce configuration and administration

Proven ability to troubleshoot and resolve technical issues in a SaaS environment

Experience with managing multiple concurrent requests from live customers

Familiarity with Salesforce flows, dashboards, reports, and permission sets

Salesforce certifications such as Sales Cloud Consultant or Business Analyst

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Salesforce Engineer • Santa Ana, California, United States

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