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Technical Account Manager
Technical Account ManagerNextdeavor • Chicago, Illinois, USA
Technical Account Manager

Technical Account Manager

Nextdeavor • Chicago, Illinois, USA
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  • [job_card.full_time]
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Technical Account Manager

6 Months W2 Contract

Chicago IL (hybrid)

Benefits Youll Love :

  • NextDeavor offers health vision and dental benefits for contract employees
  • Paid sick leave eligibility is contingent on state of residence
  • Optional 401k Plan (excludes employer match)

Heres how youll make an impact on the team :

  • Manage technical escalations and provide clear action plans with status updates actions and ownership through resolution without supervision.
  • Deliver proactive and preventive service deliverables and guide customers through complex environment changes.
  • Demonstrate advanced troubleshooting skills including simulating and replicating customer-reported issues.
  • Orchestrate advanced solution integration with Adobe or third-party products from a technical account management perspective.
  • Manage assigned accounts and assist team members with their accounts ensuring effective communication of business impact to internal associates.
  • Represent value realization in stakeholder meetings and quarterly business reviews influencing team initiatives and processes.
  • Contribute to product and operational best practices and lead large complex strategic accounts confidently.
  • Collaborate with engineering teams to deliver enablement content and apply enterprise software project lifecycle phases including design implementation testing and release management.
  • Research enhance develop and apply knowledge while guiding others in the application of operating procedures.
  • Contribute to team goals mentor junior team members and lead initiatives impacting immediate or extended teams.
  • Provide advice training and support to junior team members and drive engagement with subject matter experts product engineering and management.
  • Supervise activities of peers and team members with less tenure and act independently with entrepreneurial perspectives.
  • Share knowledge across global teams engineering support and other departments through forums team meetings and documentation.

    • Heres what youll need to be successful in this role :

  • Advanced troubleshooting and problem-solving skills
  • Excellent communication skills including presentation written and verbal abilities
  • Ability to manage complex accounts and deliver innovative solutions to customer requirements
  • Strategic thinking and ability to influence client roadmaps and strategic visions
  • Expertise in multiple Adobe solutions with certifications in business practitioner roles
  • Technical confidence and actionable knowledge of Adobe investments for a comprehensive view
  • Collaboration skills to work effectively with engineering and other teams
  • Strong research and knowledge dissemination capabilities
  • Leadership and mentoring skills to support and guide junior team members
  • Entrepreneurial mindset and ability to act independently on new assignments

    • Pay Range :

    $40.00 - 49.86 / hour

    Ready to make your mark Take the leap and apply directly here : your application is in good hands.

    Required Experience :

    Manager

    Key Skills

    Business Development,Cement Plant,Business Support,Data Analysis,ASP

    Employment Type : Contract

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 40 - 49

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