Partner Customer Success Manager

A company is looking for a Manager, Partner Customer Success.

Key Responsibilities

Lead and develop a team of Partner Customer Success Managers to enhance customer value and operational excellence

Own and evolve the partner customer success strategy, managing the partner lifecycle from onboarding to retention

Drive operational rigor through data analysis and cross-functional collaboration to improve partner and customer experiences

Required Qualifications

4+ years of experience leading customer-facing teams in Customer Success or similar roles

Proven ability to drive strategic outcomes and manage programs effectively

Strong data literacy with the ability to analyze trends and make autonomous decisions

Experience building trusted relationships with customers and partners across SMB and Enterprise segments

Resilient problem solver with a growth mindset and eagerness to learn