Manager of Enterprise TechnologyDSC Resources • Louisville, CO, US
Manager of Enterprise Technology
DSC Resources • Louisville, CO, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [job_card.permanent]
[job_card.job_description]Provide hands-on Tier 1-2 technical support for Windows and Mac environments, including hardware, software, network, and access issues Manage helpdesk ticket queue and ensure timely resolution in accordance with established SLAs and departmental OKRs Troubleshoot and resolve issues related to Microsoft 365, Active Directory, Azure AD, and cloud platforms Implement process improvements to increase efficiency and enhance service delivery Monitor and optimize helpdesk operations to manage high ticket volumes effectively Collaborate with global end-user support teams in India and the EU to ensure consistent service delivery Communicate effectively across all organizational levels, tailoring messages for different audiences Build trusted relationships with cross-functional stakeholders and senior leadership Influence peers and leaders in high-stakes situations to drive positive outcomes Provide regular updates on helpdesk status, issues, and strategic initiatives Analyze operational data to identify improvement opportunities and implement solutions Evaluate new tools and technologies to drive operational efficiencies Identify and mitigate risks within helpdesk operations Manage projects within budget and resource constraints 5-7 years of IT management experience leading technical support teams Technical Expertise : Proven proficiency in providing Tier 1-2 IT support for Windows and Mac environments In-depth knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive) Strong experience with Active Directory and Azure Active Directory management Experience with cloud environments (Azure, AWS) and user access management Proficiency supporting business applications, including Adobe Creative Suite and Microsoft Office Experience with collaboration platforms such as Slack Strong understanding of ITSM best practices and ticket management systems Excellent organizational skills with the ability to manage multiple priorities simultaneously Outstanding communication, interpersonal, and leadership abilities Proven track record of developing and mentoring team members Experience managing within budget and resource constraints Strong analytical and problem-solving skills Must reside within commuting distance of Louisville, Colorado Must be authorized to work in the United States without sponsorship Experience with IT procurement processes ITIL, CompTIA A+, or other relevant IT certifications Proficiency with project management tools (Teams, Kanban boards, Jira) Experience with Jira Service Management for reporting and data analysis
Job Description
Job Description
MANAGER, ENTERPRISE TECHNOLOGY
Location : Louisville, Colorado, United States – Onsite 3 days / week, must be local
Employment Type : Full-time, Direct Hire
Work Authorization : Must be authorized to work in the United States without sponsorship now or in the future. We are unable to work with third-party agencies or provide visa sponsorship for this position.
We are seeking an experienced Enterprise Technology Manager to lead our US-based IT Helpdesk team and deliver exceptional technical support to our organization. Reporting to the Executive Director of IT Service Management, you will be a hands-on leader who both manages team operations and actively participates in resolving technical issues. This hybrid role requires onsite presence at our Louisville, Colorado headquarters at least 3 days per week.
KEY RESPONSIBILITIES
Team Leadership & Management
- Lead, coach, and develop the US IT Helpdesk team through performance management and professional development initiatives
- Build and maintain a high-performing team culture focused on accountability, collaboration, and continuous improvement
- Drive employee engagement and retention through effective talent management practices
- Champion company values and deliver exceptional customer experiences across all support interactions
Technical Support & Operations
Strategic Collaboration & Communication
Process Improvement & Risk Management
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
COMPENSATION
Base Salary : $87,400 - $116,500 plus performance bonus
WORK ENVIRONMENT
This is a hybrid position requiring onsite presence at our Louisville, Colorado headquarters at least 3 days per week, with residency in the Colorado area required.
Equal Opportunity Employer
We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Note : We are unable to accept applications from candidates requiring visa sponsorship or working through third-party agencies for this position.
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Enterprise Technology • Louisville, CO, US
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