Client Services Dealer Services Liaison

Tätigkeitsbereich : Finanzen / ControllingFachabteilung : Customer Support 1Gesellschaft : Mercedes-Benz Financial Services USA LLCStandort : Mercedes-Benz Financial Services USA LLC, Fort Worth, TXStartdatum : sofortVeröffentlichungsdatum : ..5Stellennummer : MER3UArbeitszeit : Vollzeit BewerbenAufgaben

About Us :

Who is Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one :

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and / or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $5, / year in vouchers to complete business-related coursework

Job Overview :

The Dealer Services Liaison (DSL) is responsible for providing superior service to Mercedes-Benz Dealers, Dealer Relations Managers (DRM), and Regional Managers (RM) in support of the Dealer and Customer Satisfaction Index. In this role, the DSL will handle complex issues including but not limited to :

Responsibilities :

Complete dealer, DRM, and RM requests via phone and email regarding but not limited to : customer account inquiries, payoff quoting / processing and title release, Dealer Purchase Program (DPP) inquiries, Indirect Customer Purchase (ICP) inquiries, Lease Accelerator Program (LAP) inquiries, First Class Finish and maturity billing inquiries, Remarketing and lease-end procedures, insurance claim inquiries, and MBUSA / MBFS Marketing notice inquiries. (%)

Respond in a timely manner to inquiries received via OnPoint, ALFA, email or fax from dealers, DRM, RM, internal departments and customers regarding account updates, payoff inquiries, payment history requests, title and contract copies, power of attorney requests, and other general correspondence requests. (%)

System support related to MBAdvantage and eValidate. Dealers utilize MBAdvantage system to access customer account information and to perform lease-end functions. Dealer Services Liaison will perform the following functions : password resets, dealer user setup, error resolution, assistance pulling payoffs. Dealer Services provides contract validation system support for eValidate. This support includes : finance program validation, vehicle eligibility, discount eligibility, coding accuracy, and user training. (%)

Qualifikationen

Qualifications :

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 2 years of overall work experience. Preferred experience includes :

Remarketing : 1 year

Education :

High School Diploma / (GED) is required, Bachelor's Degree is preferred.

Additional Knowledge :

1 year of phone agent experience required.

Skills :

Additional Skills :

Preferred experience with the following : Alfa, FAW, AMS, MBAdvantage, eValidate, Title Index (Title Operations), Knowledge of DPP / ICP, and Manual Payoffs

Recommended Prerequisites :

Remarketing Representative; Collections Representative; Customer Service Representative; Dealership Experience, Funding Representative

EEO / Minorities / Females / Disabled / Vets

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