Network Support Engineer

A company is looking for a Support Engineer.

Key Responsibilities

Troubleshoot and resolve tickets across all layers of the network stack

Manage and support complex customer networks remotely

Document product bugs and create feature requests based on customer needs

Required Qualifications

Fluency in various networking areas including wireless, security, WAN / LAN, routing, and DNS

Analytical mindset with a comfort for ambiguity and problem-solving

Ability to work calmly under pressure in a fast-paced environment

Experience in providing high-quality technical service to customers

Strong collaboration skills with teammates and customers