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Sales and Experience Manager
Sales and Experience ManagerGoldfish Swim School - Tacoma • Tacoma, WA, US
Sales and Experience Manager

Sales and Experience Manager

Goldfish Swim School - Tacoma • Tacoma, WA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Benefits :

  • Employee discounts
  • Health insurance
  • Opportunity for advancement

At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Services Manager who’s energized by teamwork, motivated by improvement, and passionate about creating WOW moments for families and staff alike.

About the Role

As the Sales and Services Manager, you’ll be the heartbeat of our front-of-house operations. From managing the lead cadence and coordinating marketing efforts to training team members and running events — your leadership will directly impact how our community experiences the magic of Goldfish Swim School.

Reporting to the Assistant General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during assigned shifts, ensuring everything runs smoothly and joyfully.

Key Responsibilities

Lead Management & Team Coordination

  • Ensure leads are followed up with promptly and effectively
  • Track lead interactions and team task completion
  • Support and guide the front desk team in achieving daily goals

    • Marketing & Billing Support

  • Collaborate with the Marketing Coordinator to analyze trends and implement outreach strategies
  • Oversee billing communications before and after invoicing
  • Address customer concerns with clarity, compassion, and efficiency

    • Training & Onboarding

  • Train and mentor new and current team members at the front desk
  • Foster a culture of service, support, and continuous learning

    • Event & Inventory Oversight

  • Coordinate logistics for internal events, family swims, and birthday parties
  • Manage inventory for Treasure Island, Snack Shack, and ribbons
  • Submit purchase requests as needed

    • Reporting & Operations

  • Run regular reports to track performance and drive improvement
  • Maintain organized filing and data systems
  • Ensure smooth daily operations at the front desk and beyond

    • What We Believe In

  • A Collaborative and Supportive Team Culture : You’re not just managing — you’re building up others to shine.
  • Be Better Every Day : Small improvements, big impact. You’re always learning, growing, and helping others do the same.
  • Celebrate! : We recognize wins, cheer each other on, and make work joyful.
  • Deliver Incredible Hospitality : Every interaction should leave a lasting positive impression — for both guests and teammates.

    • Schedule & Availability

  • This is a full-time position (30+ hrs / week)

    • Flexible availability is required, including :

  • At least 1 AM weekend shift
  • 3 weekday PM closing shifts
  • 1 weekday AM opening shift

    • Healthcare eligibility begins after 90 days of working 30+ hours / week.

    Certifications

  • Lifeguard Certification required (Training provided if not currently certified)

    • All certifications must be kept current in accordance with renewal standards

    Why You’ll Love It Here

    We work hard, support each other, and have fun doing it. At H&H, we celebrate your growth, your wins, and your unique contributions — and we’re committed to helping you thrive both professionally and personally.

    Ready to Make a Splash?

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    Sales Manager • Tacoma, WA, US

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