Why join this team
Be part of the team that protects UNFCU’s assets by helping to minimize losses at all stages of delinquency and helps to prevent delinquency by negotiating future payment arrangements and credit line availability with separating members. You will get to practice service excellence by providing critical daily and monthly reports and through consistent communication with stakeholders.
This position is expected to be hybrid.
NYC Salary Range - $64,770 - $70,000 annually; compensation is commensurate to geographic location.
What you'll do
- Process administrative transactions related to loan payment relief, bankruptcy notifications, deceased members, disability insurance claims, negative share account management, charged-off accounts, credit bureau reporting, and other duties as needed.
- Liaise with UNFCU attorneys regarding bankruptcy filings
- Reviews, logs, and responds to all UN Payroll Clearance requests and monitors payroll allocations; ensures notifications are generated and emailed to all separating members indebted to UNFCU; negotiates future payment arrangements and credit line availability with separating members; monitors accounts and UNFCU general ledger for final entitlements
- Utilizes online collection system to document communications; removes limits and places blocks on accounts; ensures notices are generated and mailed as scheduled; monitors and performs monthly recovery of written-off loans
- Prepares monthly summary reports; prepares and maintains Bankruptcy, Recovery and Separations Reports, and provides monthly reports to Accounting Department
What we're seeking
High school diploma and 3 years of experience focused on the control and prevention of delinquency in a financial services environment with administrative responsibilitiesWorking knowledge of collection procedures, the bankruptcy code and all applicable regulationsStrong Microsoft Office skills, especially ExcelAbility to organize work and set prioritiesSound problem solving and good judgment in decision-makingStrong written and verbal communication skillsWhat makes you stand out
Experience with Fiserv DNAAbility to extract, manipulate, and interpret data from various systemsKnowledge of CFPB and FDCPAWho we are
UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.
UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.