Manager, Billing Operations- Policy Management

Manager, Billing Operations

The Manager, Policy Management plays a critical role in defining, implementing, and maintaining policies that drive consistency, compliance, and transparency across Walmart Connect's billing and revenue operations.

Reporting to the Senior Manager, this role will help build and operationalize the foundational policy infrastructure that ensures contract terms, billing practices, and revenue processes are executed accurately, efficiently, and in alignment with corporate standards and regulatory requirements.

This individual will partner closely with Finance, Legal, Sales, Compliance, and Client Services teams to document, communicate, and reinforce end-to-end policies while enabling scalable, automated workflows that support the broader Revenue Cycle Management (RCM) organization.

An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and / or necessary.

Key Responsibilities

Policy Development & Documentation

• Support the creation, documentation, and implementation of end-to-end billing policies that ensure operational consistency, compliance, and transparency.
• Develop and maintain comprehensive internal documentation and reference materials that clearly outline policy requirements, billing models, and execution standards.
• Translate policies into clear, accessible training materials and process maps and provide training of policies and contract terms to internal and cross-functional teams.
• Partner with Legal and Finance to validate that policies align with contractual obligations, audit requirements, and internal control frameworks.
• Establish and manage documentation for approval matrixes, invoice timing standards, and billing model definitions in accordance with RCM governance protocols.
• Support the Senior Manager in monitoring adherence to established policies and identifying potential compliance gaps or operational risks.
• Coordinate periodic reviews and updates of policy documentation to reflect process improvements, system enhancements, or regulatory changes.
• Assist in developing escalation and exception-handling processes for non-standard or complex billing scenarios.

Cross-Functional Enablement & Communication

Process Improvement & Operational Excellence

Leadership & Team Culture

Qualifications