Customer Support Associate

A company is looking for an Associate, Customer & Product Support.

Key Responsibilities

Deliver a world-class customer experience by addressing complex inquiries and guiding customers through features

Provide impeccable customer support by diagnosing and troubleshooting queries via emails and live chats

Act as a key partner to Product and Engineering by fielding feedback and collaborating on product opportunities

Required Qualifications

3 or more years of experience in a client / product support role

Strong interest in AI, technology, and software applications

Ability to work in a stable and professional home environment equipped for high-level support

Curious and proactive mindset with a continuous improvement approach

Ability to learn quickly and adapt to new information and processes