Customer Support / Purchasing Specialist

Customer Support / Purchasing Specialist

AirMark Corporation is seeking a dynamic Customer Support / Purchasing Specialist to be part of our team. This position will provide top-notch customer service and support through phone and email communication, buying and order processing, quality control, and other special projects. Join us at AirMark Corporation and become part of a team committed to excellence in customer service and innovation in our industry.

Key Responsibilities:

• Engage with customers via phone and email, offering support and information about our products and services
• Address customer inquiries and complaints promptly, escalating complex issues to technical specialists
• Take proactive steps to resolve customer concerns and ensure satisfaction
• Collaborate with internal departments to resolve issues related to inventory, invoicing, and purchasing
• Purchase product to maintain proper stock and perform stock forecasting
• Order and receive drop shipments
• Input and print orders, invoices, quotes, and pick slips in a timely and accurate manner
• Research inventory discrepancies
• Receive product invoices, perform invoice compilation, reconciliation, and discrepancy resolution
• Collect and enter orders for new or additional products or services
• Develop and maintain relationships with vendors
• Initiate vendor returns in a timely manner with ownership to completion

Provide comprehensive product details, including specifications, pricing, availability, and alternative options

Efficiently process customer orders and returns, ensuring accuracy at all times

Maintain detailed records of customer interactions and feedback

Required Skills:

• Exceptional verbal and written communication skills
• Ability to negotiate effectively with vendors to secure competitive pricing, expedited delivery, and purchasing terms
• Strong interpersonal skills, with a focus on delivering outstanding service and resolving customer issues
• Proficient computer skills, adaptable to learning new software platforms

Education and Experience:

• High school diploma or equivalent required
• Previous experience in customer service or support required
• 2-5 years purchaser/buyer experience preferred

Physical Requirements:

• Ability to work at a desk for extended periods, utilizing a computer
• Capable of lifting up to 25 pounds when necessary

Benefits:

• AirMark offers a competitive base salary along with an attractive benefits package, including Medical/Dental coverage, 401K, Vacation and Sick Leave, Paid Holidays, Free Parking, and employee shipping discounts.

EEO Commitment

AirMark, is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at AirMark and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. AirMark complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.