HVAC Technical Service Advisor

Job Posting :

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries : Commercial / Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking the right individual to fill an immediate need for an HVAC Technical Service Advisor (TSA). As an HVAC Technical Service Advisor, you will be responsible for providing technical training and support for our Carrier, Bryant, and Day&Night products. The TSA will be responsible for creating and training Ferguson HVAC staff as well as working with the Outside sales team to train and certify contractors on specific products such as Inverter, Commercial roof tops and communicating systems. They will also act as the manager of regional technical issues, while providing solution to technical problems that arise. This position will cover the Pacific Northwest Region. This role requires around 10% regional travel.If you have prior experience as an HVAC field installer, service technician, trainer, this is an excellent opportunity for you. Responsibilities

• Facilitate new equipment installations to ensure the customers have a good experience and feel supported.
• Provide remote technical support / assistance troubleshooting product installation and service issues via telephone, remote assistance tool, or email
• Handle technical calls from contractors, assist contractors as well as work with manufacturers
• Design and implement training curriculums for both contractors and internal associates
• Participation in technical selling to convert contractors to our brands of equipment
• Serve as a subject matter expert for contractors / dealers, while, providing HVAC equipment product support with courteous customer support and service
• Stay abreast of current installation and service practices and information
• Work with vendors towards resolution of issues
• Conducts occasional on-site / job site visits to provide technical support and assistance, as needed
• Ride along with Territory Managers on Dealer recruitment calls and present features and benefits to the owners and service departments.

Qualifications

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range :

$4,766.67 - $8,408.34

OR

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.