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Fleet Support Engineer
Fleet Support EngineerVertex Sigma Software • Austin, TX, US
Fleet Support Engineer

Fleet Support Engineer

Vertex Sigma Software • Austin, TX, US
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The Fleet Support Engineer on the Vehicle Development team will be actively engaged in the operational uptime of our fleet. The ideal candidate will be a technical expert, adept at collaborating with cross-functional teams, meticulously documenting troubleshooting processes, and providing real-time support for daily operations.

  • Shift : Sat-Wed 8am-6pm local time

Responsibilities :

  • Serve as the primary point of contact for real-time escalations for sensor-related fleet issues.
  • Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues.
  • Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions.
  • Perform hardware bring-up and validation procedures for new sensor components (LiDAR, radar, cameras, etc.).
  • Design and implement diagnostic procedures to streamline future troubleshooting processes, with a focus on sensor calibration and data integrity.
  • Historical review of vehicle / fleet data, including sensor data, identifying trends and issues.
  • Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.
  • Develop and implement effective countermeasures across the fleet to prevent recurring issues.
  • Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions.
  • Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability.
  • Availability for overtime as needed, with advanced notice provided.
  • Willingness to travel occasionally within the U.S. to support various operational locations.

    • Requirements

    Qualifications :

  • Minimum 4-6 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a specific focus on perception systems and sensors.
  • Bachelor’s degree in Electrical Engineering or Computer Engineering.
  • Experience with low / high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot.
  • Understanding of hardware and software systems architecture, communications to support in an operations setting.
  • Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components.
  • Self-starter, ability to build relationships across the company.
  • Ability to comprehend schematics, electrical diagrams, connector end views / pinout.
  • Pass a background check

    • Preferred Qualifications :

  • Experience with electric vehicle technology.
  • Experience with remotely supporting vehicle troubleshooting.
  • Knowledge of vehicle systems and diagnostics tools.
  • Experience with Linux & Python-based programming systems for fleet-level data processing.
  • Experience with software that interfaces with hardware.
  • Familiarity with networking, TCP, and socket programming.

    • Bonus Qualifications

  • Knowledge of automotive functional safety (ISO26262) standards
  • Firmware  /  Software experience (managing / developing / testing)
  • Experience with chassis and / or electromechanical systems
  • Experience with high speed bus protocols such as PCIe, Display Port, and HDMI

    • Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Retirement Plan (401k, IRA)
  • Free breakfast and lunch
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