Vice President, Customer EngagementsNTT DATA • Kissimmee, FL, US

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Vice President, Customer Engagements

NTT DATA • Kissimmee, FL, US

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Vice President, Customer Engagements

The Vice President, Customer Engagements will provide leadership within the NTT Data Business Solutions Inc. Project Delivery Team. In this capacity, the Vice President, Customer Engagements is responsible for managing the successful project delivery, pre-sales support and customer satisfaction to NTT Data Business Solutions Inc. clients. The position is responsible for overseeing project management operations and personnel. Strong project and account management skills are required.

Duties and Responsibilities :

Go to person for region for sales support and account management
Single point of escalations for customers
Steering committee member
Develop SAP relationships in the region
Pre-sales support to the sales team
Estimator, Proposal, SOW, Contracts build and review

Project Delivery

Establish credibility with supported clients as their trusted advisor

Effectively use and improve methodology approaches and supporting tools

Facilitate weekly project reviews with client

Estimate and plan projects

Directly oversee multiple accounts

Understand the project risks, challenges and help craft mitigating strategies

Provide detail status of the project to NTT Data Business Solutions Inc. management team proactively and upon request

Oversee the work of others who are managing additional projects

Resource allocation and load balancing in order to deliver projects

Ensure consistent delivery of projects

Maintain acceptable profitability targets across all projects

Accuracy in Backlog tracking and reporting

Customer Management

Account Management for assigned accounts

Cultivate professional relationships with client executive and project team

Establish credibility and relationships with client decision makers, know their business, their industry, their culture, and their top priorities

Create an environment of extreme customer focus within the team

Be a decision maker regarding conflicting customer priorities / requirements

Be an advocate for customers within NTT Data Business Solutions Inc.

Timely response to, and acceptable resolution of customer escalations

Renewal and expansion of contractual relationships

Actively participate and provide guidance to Steering Committee

Team Leadership

Educate project managers regarding value propositions, offerings and methodology

Proactively contribute to the deployment of the ongoing Implementation Methodology

Contribute to NTT Data Business Solutions Inc. growth objectives by providing mentoring to new and existing employees

Spokesperson for NTT Data Business Solutions Inc. company objectives and leads certain MBOs every year and supports all other MBOs actively

Proactively contribute to the effective development of project managers and consultants

Be an advocate for the project managers / consultants, convince customers of "right resource right role" where appropriate

Make informed hiring decisions regarding supply / demand balance and right mix of team members

Leverage resources in other groups as appropriate to deliver work (Support, Field Consulting, Outsourcing, Subcontractors, global NTT Data Business Solutions Inc. resources, etc.)

Position Requirements / Qualifications :

Bachelor's degree or equivalent required.

9 years ERP implementation experience (OR Masters degree and 8 years ERP experience).

7 years ERP project management experience for cross functional SAP implementations across the entire application for multiple, full lifecycle implementations in various industries.

5 years experience in SAP project scoping

5 years experience in SAP project estimating

5 years experience in SAP project planning

Experience across multiple industries

Experience leading strategic workshops with clients

Preferred :

Advanced degree preferred.

Project Management training and certification

5-7 years of Pre-sales experience preferred

For Propel / TPS graduates, special consideration will be given regarding experience level

Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, and remote work opportunities, among many other fantastic benefits.

We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team. We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon!

The annual base compensation range for this role will be $165,000 - $259,400. The exact compensation at which this job is filled will be determined by a number of factors including but not limited to organizational needs and the qualified candidate's skill set, certifications, and experience.

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Vice President • Kissimmee, FL, US

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