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General Manager
General ManagerPapa John's - Motor City • Perrysburg, Ohio, United States
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General Manager

General Manager

Papa John's - Motor City • Perrysburg, Ohio, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

General
Manager



Manages
and assumes responsibility for all functions of a Papa John’s restaurant to
ensure high quality products and customer service are delivered to ensure
restaurant profitability. This is accomplished by being a self-sufficient
leader, making quality decisions, and instilling pride and accountability in
team members. Other responsibilities include the management of operations
including the execution of all Company policies, procedures, programs and
systems. Ensures compliance with all federal, state and local laws and ethical
business practices.





Responsibilities




  • Provide quality products to
    our customers by building a system of quality with team members, which
    ensures each delivered product meets Papa John’s standards and accurately
    reflects the customer’s order. Professionally and promptly respond to all
    customers concerns or issues. Solicit customer feedback, share feedback
    with team and use feedback to improve restaurant operations and build
    brand loyalty. Communicate, train, and promote quality standards to team
    members by utilizing all available tools including Operations Manual and
    Team Member Handbook.

  • Actively recruit customer
    focused team members, maintain adequate staffing levels according to
    projected sales, properly orient and train team members to exceed customer
    expectations, ensure compliance with uniform and appearance standards,
    establish and communicate performance expectations and conduct timely and effective
    performance reviews. Document performance issues and take appropriate
    disciplinary action, up to and including termination. Effectively coach
    and develop team members to ensure entire team is quality and customer
    focused; and build an atmosphere of teamwork, energy and fun.

  • Manage sales goals against
    budget & prior year by providing prompt and friendly customer service;
    building check averages through team member training on products and sales
    execution. Seek additional sales through traditional and non-traditional
    methods by executing creative local restaurant marketing and creating a
    positive presence in the community.

  • Manage profit goals against
    budget & prior year; ensure food, labor & other controllable costs
    stay within budget, & correct deviations from the budget by accurately
    utilizing the FOCUS System. Develop & implement appropriate plans to
    resolve unfavorable trends and enhance profits. Execute administrative and
    cash management duties. Plan and manage adequate inventory levels using
    the restaurant’s computerized inventory system to meet sales demands and
    minimize loss. Manage company’s assets by ensuring the restaurant is
    clean, fully equipped and all equipment operates properly; ensure
    restaurant meets safety and security standards at all times; oversee
    preventative maintenance and repairs when necessary.



Key
Ingredients




  • High School diploma or GED
    required.

  • Serv-Safe/Local or State
    Food Service Certification preferred

  • Two years restaurant
    management or supervision experience preferred

  • Must have a driver’s license
    valid under the laws of the state(s) where the team member works, proof of
    insurance, satisfactory vehicle and the ability to drive

  • Skills: Cash management;
    planning and organization; effective communication



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General Manager • Perrysburg, Ohio, United States

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