Desktop Support

Title : Desktop Support

Location : Sal Lake City UT

Duties include (but not limited to)

1. Accurately testing identifying repairing resolving and documenting end user technical issues regarding basic network / desktop / laptop support Printers PDAs iPhone / iPad & other Smart Devices

2. Break-fix troubleshoot and resolve software issues; Reimaging computers / hard drives

3. IMACD function including installation and decommission

4. Backing up and restoring user data settings and associated systems administration activities

5. Assist ServiceDesk / Remote Desktop Support teams for hands and feet coordination efforts

6. Assist on Incident and Problem management activities

7. Taking ownership of issues through to resolution on all appropriate requests

8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information

9. Move equipment associated with escalated incidents and service requests

10. Performing asset inventory activities as needed

11. Recommends and / or performs upgrades on systems to ensure longevity

12. Works with procurement staff to purchase hardware and software

13. Maintain spare parts / inventory list on a monthly basis and coordinate for any disposal requests

14. Provide trade show planning and support setup test training logistics and maintenance of all required Workstation and peripheral equipment at the site.

15. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents

16. Adhere to ticket response and resolution SLAs as agreed upon with the customer

17. Basic understanding of DHCP DNS IP addressing and sub netting & Basic understanding of fixing Wireless LAN Ethernet desktop configuration issues

18 Support during Town Halls Board Meetings Executive Conferences Auditorium Meetings. Desired experience on supporting Cisco Avaya Logitech or MS Teams Room

19. Smart hands support for Rack & Stack of Server Storage Network & Firewall components

20. Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access checking & reporting UPS & Cooling alerts PDUs patch panel & structured cabling

21. If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues

Desired Experience :

At least 7-10 years of experience in the field or in a related area required

Strong Microsoft Office skills (Outlook Word Excel Powerpoint etc)

Strong Microsoft Operating System installation and troubleshooting skills experience on Mac OS is an added advantage

Knowledge of Mobile OS like iOS iPadOS & Android

Strong Break / Fix skills Desktops Workstations Notebooks and Printers and Handhelds

Broad experience of IT with basic understanding of Networks Servers and Telecoms

Strong Customer service skills

Ability to provide consistent excellent customer support to entire staff representing a variety of personalities and management levels

Strong written and verbal communication skills

Must be detail oriented and self-motivated

Background security check required

High School Diploma or higher degree is preferred but not a showstopper for ideal candidate

Comp TIA A or Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired

Knowledge & usage of at least one or more ITSM tools like Service Now Fresh Service etc. will be preferred

Ready to travel & support in a 5-10 mile Campus Radius

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1