Night Auditor

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life's simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE'RE SEEKING:

We're seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community - someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand - and we know that the right Night Auditor for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

The Night Auditor is responsible to audit, balance, and report the transactions of various parts of the hotel (ex: Front Office, Food and Beverage, Valet, etc.). Act as overnight manager on duty to be aligned with the scheduled security officer.

Some of your responsibilities include:

• Embody the shared values of Hotel Drover.
• Ability to manage multiple functions and deliver results in a demanding, fast paced environment.
• Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand.
• Always maintain a professional and high-quality service-oriented environment
• Audit, balance, and report all food and beverage outlet sales/receipts.
• Separate and properly log all receipts for cash, credit card, promotional, or guest room charges.
• Run system reports to track adjustments, paid outs, billing, cash over/short, deposits, taxes, disputes, and transaction corrections.
• Greet guests upon arrival, check them in and provide them with any information they need for their stay.
• Respond to guest complaints, requests, and emergencies.
• Reconcile all house accounts to ensure balance.
• Enter information into accounting journal sheets to ensure balance of accounts.
• Run night audit reports, ensuring that room and tax is properly posted for in-house guests.
• Schedule wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.
• Run n-show reports and charge guests accordingly.
• Post advance deposits for future bookings.
• Pre-assign rooms for the following day based on occupancy
• Perform other job-related duties as assigned

MUST HAVES:

• Passion for creating an amazing experience for our clients and guests
• Creative thinking and strategic skills
• Flexible schedule, able to work evenings, weekends, and holidays.
• Strong interpersonal and relationship building abilities; passion for collaboration
• A strong sense of curiosity for our guests
• A strong passion for creating the unexpected

QUALIFICATIONS:

• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues without constant supervision.
• Previous experience in similar Job role.
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• The team member is required to perform all necessary duties of the job. Must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:

• Personal and professional growth opportunities
• Workplace culture with heart and soul
• Wellbeing benefits for you and your family
• Paid time off
• Career experience of a lifetime

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious