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Vice President of Operations
Vice President of OperationsJohn R White Company Incorporated • Birmingham, AL, US
Vice President of Operations

Vice President of Operations

John R White Company Incorporated • Birmingham, AL, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Description :

JRW is looking for an experienced VP of Ops who will be a key member of the executive leadership team, responsible for driving operational excellence across the organization. This role will oversee Customer Experience, Quality, and Warehouse / Logistics teams, ensuring alignment with strategic objectives while maintaining a hands-on approach to execution. The ideal candidate is a proven leader who combines strategic thinking with operational precision and is comfortable rolling up their sleeves to solve problems and lead by example.

Requirements :

  • Lead, develop, and mentor the operations teams, fostering a culture of accountability, performance, and continuous improvement.
  • Collaborate with executive leadership to define and execute operational strategies that support company growth and customer satisfaction.
  • Serve as a strategic partner in cross-functional initiatives, including sales, finance, and supply chain.
  • Oversee the customer service and sales support functions to ensure high levels of responsiveness, accuracy, and customer satisfaction.
  • Oversee the quality team, ensuring compliance with regulatory, industry, and customer specific standards while maintaining our AA+ BRC rating.
  • Implement systems and processes to improve service delivery and operational efficiency.
  • Manage warehouse operations, inventory control, and logistics to ensure timely and cost-effective fulfillment.
  • Lead strategic logistic initiatives on warehouse expansions, freight optimization, savings and 3PL and geographic growth.
  • Optimize supply chain processes, vendor relationships, and distribution strategies.
  • Monitor KPIs to measure performance across all operational areas.
  • Identify and implement process improvements to reduce costs, improve quality, and enhance scalability.
  • Build high-performing teams through recruitment, training, and performance management.
  • Promote a collaborative and results-driven work environment.
  • Function as a member of company executive leadership team and participate / contribute to leadership team decisions.

Qualifications

  • Bachelor’s degree in Business, Operations Management, or related field.
  • 10+ years of progressive operations experience with five years of operations leadership.
  • Strong leadership skills : ability to set objectives, delegate tasks, and evaluate performance.
  • Experience with system implementations and owning the process.
  • Proven ability to lead cross-functional teams and drive strategic initiatives.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Experience with ERP systems, warehouse management systems, and CRM platforms.
  • Excellent communication and interpersonal skills.
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