Case Manager

Job Description

Job Description

Case Manager - Integration

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes due to forcible displacement. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods in across the US, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org.

OVERVIEW

The Case Manager for the Integration Program will provide support to recently arrived refugees via long-term case management beyond the initial resettlement period to aid clients in achieving all aspects of self-sufficiency, including health and medical assistance, employment, and English language instruction. The manager will also work collaboratively alongside partnering community agencies, make referrals for services and resources, and provide transportation to clients as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide services to clients as outlined in the NYSESRP contract guidelines, including case management, health and medical assistance, ESL training assistance, and employment assistance.

Work together with clients to develop a Service Plan and set realistic goals

Create and send referrals to partnering external service providers through online platforms to remove barriers to self-sufficiency.

Maintain case files and relevant databases as outlined within the NYSESERP contract.

Maintain internal and up to date case note logs for client services through USCRI Sharepoint Intranet.

Work with Employment team to support clients in obtaining job training, full time employment, and advanced careers.

Establish connections for clients and provide orientation / guidance to access them across local networks within cultural groups and the community at large.

Provide linguistic and culturally appropriate services and advocate for language accessibility in public settings like medical offices.

Perform other job-related duties as assigned by supervisor.

All the above duties are essential job functions subject to reasonable accommodation. All job duties indicated are not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

POSITION REQUIREMENTS

High School diploma or GED required; Bachelor’s degree from an accredited institution is preferred.

Experience in case management, writing case notes, human services, or social work preferred.

Exceptional interpersonal skills, with the ability to work across diverse populations, a keen listening ability, and relationship building skills required.

Capacity to work as a team member and independently; excellent organization and time management skills required.

Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through without loss of attention to detail.

Experience with refugee populations preferred.

Excellent communication skills with proficient written command of English.

Proficiency in Microsoft Office and basic technology skills.

Secondary language skills are not required, but preferred; particularly Arabic, Pashto, Dari, Urdu, Farsi, Spanish, Ukranian, Burmese, Karen, and Swahili.

Must pass a criminal background and other screening requirements.

Must have a valid driver's license, insurance, clean driving record and personal transportation, and be able to transport clients as needed.

Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.

Dedication to the human rights of refugees, immigrants, asylum seekers, and all displaced people.

TRAINING REQUIREMENTS

Satisfactory Completion of USCRI’s Orientation and Training.

Completion of NYSESRP BIN Training through NYS ODTA.

Complete additional training as identified by supervisor(s) or Human Resources.

PHYSICAL DEMANDS

Use of manual dexterity, tactile, visual, and audio acuity.

Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.

Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

Quantitative / mathematical ability (addition, subtraction, multiplication, division, standard measurements).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer.