Director of OperationsMad Science of Washington DC • Silver Spring, MD, United States
Director of Operations
Mad Science of Washington DC • Silver Spring, MD, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Lead Senior Instructors, Zone Coordinators, and instructional staff Run training, onboarding, and staff development programs Ensure consistent, high-quality program delivery Serve as the first point of contact for routine counselor issues Handle typical parent calls and moderate behavior concerns Provide rapid problem-solving support to staff on-site Serious behavior or safety issues are escalated directly to the owner Ensure camps run smoothly, safely, and with high parent satisfaction Own recruiting, interviewing, hiring, and onboarding Build and maintain seasonal hiring pipelines Develop staffing plans for school-year and summer demand Help maintain a positive, energetic, mission-driven office culture Collaborate with the owner on staff performance tracking Lead internal events (team gatherings, holiday events, staff appreciation) Resolve operational issues quickly and professionally Provide program quality oversight Support the sales team during high-volume periods when needed Maintain background checks, certifications, and safety documentation Keep policies updated and properly documented Create and maintain SOPs for key operational processes Identify opportunities to scale Improve and automate operational systems Increase organizational capacity Forecast logistics and staffing needs for expansion Ensure the infrastructure supports smart, sustainable growth In-person 12065 Tech Rd, Silver Spring, MD 95–100% of programs staffed 7 days in advance 98%+ on-time program start rate Reduced instructor travel time over 6 months Parent & school satisfaction rating of 4.7+ / 5 Summer hiring completed by May 15 Full implementation of SOPs within 6 months High seasonal staff retention and training completion $105,000–$130,000 , depending on experience and demonstrated strength in multi-site operations Health insurance (60% employer paid) Retirement plan with match + ROTH IRA option PTO + holidays + sick leave
Director of Operations
Mad Science of DC–Maryland–Virginia
In-Person | Silver Spring, MD
$105,000 – $130,000 + Benefits
About Us
Mad Science of DC brings hands-on science programs to 100+ schools , 20,000+ students , and 170+ summer camps across the region every year. Our mission is to show kids how amazing science can be through unforgettable STEM experiences.
We are hiring a Director of Operations to run the operational engine that powers all of this — a leader exceptional in logistics, scheduling, staffing, systems, and multi-site operations.
This is our highest operational role , designed for someone who loves complexity, builds systems that scale, and thrives in fast-paced environments.
⭐ What You'll Lead
Logistics & Scheduling (Core Function)
- Build and manage weekly schedules for programs at 100+ schools
- Assign 30–40 instructors (school year) and 80+ instructors (summer)
- Ensure 100% program coverage with minimal last-minute changes
- Optimize instructor travel routes, timing, and resource allocation
- Oversee equipment flow, supply kits, and warehouse coordination
- Maintain a stable, predictable logistics rhythm across the organization
Team Leadership
Summer Operations (High-Volume Season)
Hiring & Staffing
Office Operations & Culture
Customer, School & Parent Support (School Year)
Compliance & Standards
Strategic Growth Support
As the company grows, partner with leadership to :
This role has major influence over how Mad Science evolves in the coming years.
🕒 Hours & Location
Full-time
School Year :
Monday–Friday, 9 : 00 AM – 5 : 00 PM
Summer (10 Weeks) :
Monday–Friday, 8 : 00 AM – 4 : 00 PM
Summer includes after-hours availability for urgent scheduling or staffing issues. These situations generally won't take much time, but when they arise, they require quick decision-making. This is primarily availability , not extended work hours. This work can be done remotely.
📈 Success Metrics (What Winning Looks Like)
💼 Compensation & Benefits
Top Operational Leadership Role
This is the highest operations position in the company, offering long-term stability, broad decision-making authority, and significant influence over how the organization grows and operates.
🎉 Why Join Us
You’ll run a large, meaningful operation that sparks curiosity in thousands of kids each year — while building scalable systems in a mission-driven organization that values excellence, creativity, and impact.
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Director Of Operation • Silver Spring, MD, United States
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