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Director of Operations
Director of OperationsMad Science of Washington DC • Silver Spring, MD, United States
Director of Operations

Director of Operations

Mad Science of Washington DC • Silver Spring, MD, United States
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Director of Operations

Mad Science of DC–Maryland–Virginia

In-Person | Silver Spring, MD

$105,000 – $130,000 + Benefits

About Us

Mad Science of DC brings hands-on science programs to 100+ schools , 20,000+ students , and 170+ summer camps across the region every year. Our mission is to show kids how amazing science can be through unforgettable STEM experiences.

We are hiring a Director of Operations to run the operational engine that powers all of this — a leader exceptional in logistics, scheduling, staffing, systems, and multi-site operations.

This is our highest operational role , designed for someone who loves complexity, builds systems that scale, and thrives in fast-paced environments.

⭐ What You'll Lead

Logistics & Scheduling (Core Function)

  • Build and manage weekly schedules for programs at 100+ schools
  • Assign 30–40 instructors (school year) and 80+ instructors (summer)
  • Ensure 100% program coverage with minimal last-minute changes
  • Optimize instructor travel routes, timing, and resource allocation
  • Oversee equipment flow, supply kits, and warehouse coordination
  • Maintain a stable, predictable logistics rhythm across the organization

Team Leadership

  • Lead Senior Instructors, Zone Coordinators, and instructional staff
  • Run training, onboarding, and staff development programs
  • Ensure consistent, high-quality program delivery

    • Summer Operations (High-Volume Season)

  • Serve as the first point of contact for routine counselor issues
  • Handle typical parent calls and moderate behavior concerns
  • Provide rapid problem-solving support to staff on-site
  • Serious behavior or safety issues are escalated directly to the owner
  • Ensure camps run smoothly, safely, and with high parent satisfaction

    • Hiring & Staffing

  • Own recruiting, interviewing, hiring, and onboarding
  • Build and maintain seasonal hiring pipelines
  • Develop staffing plans for school-year and summer demand

    • Office Operations & Culture

  • Help maintain a positive, energetic, mission-driven office culture
  • Collaborate with the owner on staff performance tracking
  • Lead internal events (team gatherings, holiday events, staff appreciation)

    • Customer, School & Parent Support (School Year)

  • Resolve operational issues quickly and professionally
  • Provide program quality oversight
  • Support the sales team during high-volume periods when needed

    • Compliance & Standards

  • Maintain background checks, certifications, and safety documentation
  • Keep policies updated and properly documented
  • Create and maintain SOPs for key operational processes

    • Strategic Growth Support

    As the company grows, partner with leadership to :

  • Identify opportunities to scale
  • Improve and automate operational systems
  • Increase organizational capacity
  • Forecast logistics and staffing needs for expansion
  • Ensure the infrastructure supports smart, sustainable growth

    • This role has major influence over how Mad Science evolves in the coming years.

    🕒 Hours & Location

    Full-time

  • In-person
  • 12065 Tech Rd, Silver Spring, MD

    • School Year :

    Monday–Friday, 9 : 00 AM – 5 : 00 PM

    Summer (10 Weeks) :

    Monday–Friday, 8 : 00 AM – 4 : 00 PM

    Summer includes after-hours availability for urgent scheduling or staffing issues. These situations generally won't take much time, but when they arise, they require quick decision-making. This is primarily availability , not extended work hours. This work can be done remotely.

    📈 Success Metrics (What Winning Looks Like)

  • 95–100% of programs staffed 7 days in advance
  • 98%+ on-time program start rate
  • Reduced instructor travel time over 6 months
  • Parent & school satisfaction rating of 4.7+ / 5
  • Summer hiring completed by May 15
  • Full implementation of SOPs within 6 months
  • High seasonal staff retention and training completion

    • 💼 Compensation & Benefits

  • $105,000–$130,000 , depending on experience and demonstrated strength in multi-site operations
  • Health insurance (60% employer paid)
  • Retirement plan with match + ROTH IRA option
  • PTO + holidays + sick leave

    • Top Operational Leadership Role

    This is the highest operations position in the company, offering long-term stability, broad decision-making authority, and significant influence over how the organization grows and operates.

    🎉 Why Join Us

    You’ll run a large, meaningful operation that sparks curiosity in thousands of kids each year — while building scalable systems in a mission-driven organization that values excellence, creativity, and impact.

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    Director Of Operation • Silver Spring, MD, United States

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